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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (78 reviews)

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4.82

Based on 78 reviews, last reviewed 1st May 2025

71% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Fantastic experience very fair and quick service Fantastic experience very fair and quick service Reviewed on: 1st May 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (78)

Review of the Loughborough Building Society, Mortgages:

Overall an okay experience but it did take a long ti...

Overall an okay experience but it did take a long time to review documents and respond to questions Reviewed on: 6th February 2025

Left me with confidence in the b s

My experience was very positive. The products were explained in a friendly and well presented manner. I was lead through a application process with a great deal of patience by the representative. Reviewed on: 9th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Roger, so glad that we could help! Response date: 19th November 2024

It was a very good experience.

It was a very good experience. The Mortgage Advisor was clm and professional. Reviewed on: 13th October 2024

Reply from Loughborough Building Society Thank you for your feedback Ajibola, it is much appreciated. Response date: 14th October 2024

Great customer service.

Great customer service. Always polite and professional. Reviewed on: 9th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 10th October 2024

I have been with the Lougborough for years.

I have been with the Lougborough for years. Their services, explaination of products and what is available is always excellent and easy to understand. Reviewed on: 8th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Craig, so glad that we could help! Response date: 9th October 2024

We have been with Loughborough for over 10 years and...

We have been with Loughborough for over 10 years and always had brilliant service. Recently, we took the plunge in buying a new home. Rob Johnson has dealt with our mortgage and he has been brilliant. The service has been personable, and Rob didn't just note down our answers to the questions in the initial part of the process, he listened to them and gained an understanding of our circumstances and what was important to us. He answered all of our questions and was very responsive to emails / calls, answering any questions or worries we had straight away. We felt we could really trust Rob with what was the biggest purchase of our lives and we are so grateful that in a stressful period of time, our mortgage application was looked after so well, it was one less thing to worry about. Reviewed on: 4th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Elisa, so glad that we could help! We'll share this feedback with Rob. Response date: 8th October 2024

Competent and thorough

Mortgage Adviser Rob was very thorough but also friendly. I felt that i was dealing with a competent person. Reviewed on: 18th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 19th September 2024

I had my mortgage offer approved in May but we only...

I had my mortgage offer approved in May but we only completed yesterday so haven't had to deal with Loughborough as of yet so don't have a opinion Reviewed on: 11th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us David, so glad that we could help! Response date: 12th September 2024

My mortgage broker....

My mortgage broker delt directly with Loughborough, so unable to comment on most things but it seems to have going through fairly quickly and the communication betweem both parties was good and quick. Reviewed on: 11th September 2024

Reply from Loughborough Building Society Thank you for your feedback Ian, it’s much appreciated. Response date: 12th September 2024

Good value and friendly

felt the process could be faster as I had to meet a deadline. would like more human contact. Reviewed on: 10th September 2024

Reply from Loughborough Building Society Thank you for your feedback George, it’s much appreciated and will be used to guide our development in the future. Response date: 12th September 2024

Very friendly easy to communicate with They were esp...

Very friendly easy to communicate with They were especially helpful with our mortgage application I would recommend them after a long time dealing with another company who never really knew who we were A breath of fresh air Reviewed on: 7th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Angela, so glad that we could help! Response date: 9th September 2024

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