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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (92 reviews)

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4.80

Based on 92 reviews, last reviewed 30th May 2025

15% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

4

Our mortgage application took a long time, maybe bec... Our mortgage application took a long time, maybe because of our circumstances, however when we did contact customer services they were prompt, very he... Read more Reviewed on: 30th May 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (92)

Review of the Loughborough Building Society, Mortgages:

I have dealt with Loughborough Building society thro...

I have dealt with Loughborough Building society through mortgage broker and process went smoothly Reviewed on: 26th December 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jakub, so glad that we could help! Response date: 30th December 2024

Our mortgage application took a long time, maybe bec...

Our mortgage application took a long time, maybe because of our circumstances, however when we did contact customer services they were prompt, very helpful and efficient.. Reviewed on: 30th May 2025

Brilliant!

Absolutely fantastic. We had a short window of time to purchase our house. Loughborough made it possible and met our needs every step of the way. Loughborough don't feel like a faceless organisation that don't care about you - because they aren't. The correspondence has been brilliant. We were informed every step of the way. Loughborough and our brilliant mortgage advisor who worked with them on our behalf took the scariness out of buying our first home. We felt confident every step of the way. Highly recommend! Reviewed on: 28th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Imogen, so glad that we could help! Response date: 29th May 2025

Been a great experience and in double quick time.

Been a great experience and in double quick time. Very smooth process and would highly recommend. Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 27th May 2025

Very good service, Fast & efficent

Very good service, Fast & efficent Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Frank, so glad that we could help! Response date: 27th May 2025

Very good communication and very understanding

Very good communication and very understanding Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 22nd May 2025

You are very professional.

You are very professional. I am very satisfied. Reviewed on: 18th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Ciprian, so glad that we could help! Response date: 20th May 2025

A professional and helpful service.

A professional and helpful service. I dealt with knowledgeable people, who were also flexible and imaginative to accommodate my needs, as my case had some extra peculiarities. They offered clear advice and made the entire process straightforward and as stress free as possible. I highly recommend them. Reviewed on: 15th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 16th May 2025

Emma and Ellie understood my issues and dealt with t...

Emma and Ellie understood my issues and dealt with them satisfactorily. Reviewed on: 13th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmukh, so glad that we could help! Response date: 14th May 2025

Paperwork contradiction

The overall experience of the Loughborough was good but the wording in their offer and paperwork was contradictory and confusing. I had to contact the Building Society for clarification. Reviewed on: 12th May 2025

Reply from Loughborough Building Society Thank you for your feedback and for taking the time to raise your concerns regarding the documentation with our team. We are currently reviewing the relevant wording with our internal teams to ensure improved clarity and consistency. Please feel free to get in touch if you have any further questions or concerns. Response date: 14th May 2025

Re-mortgage for oldies

We dealt with a mortgage broker. They said your response was a bit slow. Reviewed on: 9th May 2025

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