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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (102 reviews)

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4.83

Based on 102 reviews, last reviewed 14th Jul 2025

71% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Mortgage magic I was looked after from start to finish and felt valued. Reviewed on: 14th July 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (102)

Excellent service quick and keep you updated ,

Excellent service quick and keep you updated , Reviewed on: 9th August 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Lynn, so glad that we could help! Response date: 9th August 2024

It was very fast and smooth, had no hiccups and extr...

It was very fast and smooth, had no hiccups and extremely informative ! I’m happy Reviewed on: 22nd July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jake, so glad that we could help! Response date: 22nd July 2024

Excellent Customer Service

Everyone we have spoken to regarding our Family buy-to-let mortgage has been really helpful, and the level of customer service has been excellent. Reviewed on: 19th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Charlotte, so glad that we could help! Response date: 19th July 2024

Initial Mortgage Enquiry

When initially enquiring about mortgages with the Building Society, I found that some responses could have been quicker. This however, was made up by the great customer service which I received from the mortgage advisor (Rob). He was extremely helpful throughout my application, fast to respond and went over and above to ensure that I was satisfied with everything. I would highly recommend the service which they provide. Reviewed on: 15th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 16th July 2024

The Loughborough Building Society reviews applicatio...

The Loughborough Building Society reviews applications quickly and securely, ensuring a hassle-free process. We use advanced technology to streamline document submission and verification, safeguarding your information with top-tier security protocols. This allows for efficient and accurate assessments, speeding up approval times. Reviewed on: 12th July 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Ashok, so glad that we could help! Response date: 15th July 2024

Excellent

Excellent - when precented the with proposition they turned it around very quickly Reviewed on: 30th June 2024

Reply from Loughborough Building Society Thank you, so glad that we could help! Response date: 1st July 2024

Rob has been outstanding - excellent service

Rob has been outstanding - excellent service and very relatable Reviewed on: 19th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Leigh, so glad that we could help! Response date: 25th June 2024

Paperwork not checked properly by branch.

My completion date had been set, but on the day at 11.20am, they demanded another document needed to be signed and witnessed by 12pm or the money would not be released that day. My removal company had already packed up and left for my new house. I would have been homeless until at least Monday. Because of this, my keys weren't ready until after 4pm and my removal company charged overtime after 5pm, which I had to pay because of the delay. Made a stressful day even worse by the paperwork all not being checked and ready for our move until the last minute. Reviewed on: 10th June 2024

Reply from Loughborough Building Society Thankyou for your valuable feedback. We are sorry to hear about the disappointment you experienced during your home moving experience. Due to information received from the solicitor the day before completion, we needed to fulfil a necessary process before releasing the completion funds. Despite the unexpected delay, our dedicated team worked hard to resolve the issue. We understand your frustration and assure you that our team did everything possible to ensure completion took place on the requested day. Thankyou for your feedback and continued support. Response date: 14th June 2024

Very smooth process for my first mortgage.

Very smooth process for my first mortgage. Thank you Reviewed on: 7th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Cesare, so glad that we could help! Response date: 10th June 2024

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

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