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Aaron H

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Review of the Loughborough Building Society, Mortgages:

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Terrible service

Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely poor comms and customer service overall. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re genuinely sorry that your experience fell short of what you expected. We understand how stressful delays can be, and we appreciate the patience you’ve shown . Your application has now moved forward, and an offer has been issued. If you’d like to talk anything through our team is always happy to help. Response date: 27th November 2025

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