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LV (Liverpool Victoria): Car Insurance reviews

Name: Car Insurance
Rating: 4.21 (315 reviews)

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4.12

Based on 315 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

68%

14%

Latest highest rating:

5

Quick and easy to arrange and very competitive price Quick and easy to arrange and very competitive price Reviewed on: 15th October 2024

Latest lowest rating:

1

I recommend people to not join lv car insurance. I recommend people to not join lv car insurance. especially engines are really nasty people,basically this car insurance nothing just a scamming peopl... Read more Reviewed on: 29th January 2025

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About this product

LV= are the chosen car insurer for over one million UK drivers.

LV= offer a range of cover options from third party only through to fully comprehensive. They also have policies for electric cars and multi-car cover.

LV= car insurance reviews help you find out what it’s like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

LV (Liverpool Victoria) Car Insurance reviews (315)

Review of the LV (Liverpool Victoria), Car Insurance:

Great customer service

My first thoughts on LV is the great customer service they offer. No matter how you contact them they are always so helpful, friendly and willing to sort out whatever you want help with. They have a great website, easy to use offering a wide range of products. They offer good competitive quotes for insurance and allow me to tailor my quotes to what I want and need. Whilst I have never had to claim from them I feel they are a good reliable company offering good value and service. Reviewed on: 11th July 2017

Excellent value

Always competitive prices. Excellent and friendly staff and support in the event of a claim Reviewed on: 12th August 2022

Car Insurance

I initially had a quote for LV via Go Compare but ended up calling LV to chat through a couple of things. The customer service was excellent and the price extremely competitive too. They weren't the cheapest (not by much) but by far the best cover and after having great customer service it made sense to go with LV. Very happy. Reviewed on: 12th August 2022

if you want to lost your non claim bonus years, insure your car with LV

when I got my car insurance with LV= 2 years ago, I already had 9 years Non-Claim bonus years. however, after 2 years with LV= with no claim and no incident, when I decided to move away from them to join the next insurer, LV= said their max non-claim bonus years is 9! check this out https://www.lv.com/car-insurance/how-can-i-get-the-maximum-ncd Reviewed on: 19th July 2022

Good company to deal with

I always shop around for my car insurance at renewal time and I’ve stayed with LV for the lady few years because they always offer good value. Every tine I’ve dealt with them they get close to some of the cheapest quotes , so that and their good reputation , makes me stay with them. Reviewed on: 19th July 2022

,Three half weeks and still no car fixed for a minor accident

Been with LV for a few years and just paid the money each month to insure the car, the first time I've need to make a claim and oh my god what a shamble. They use ABL to fix the vehicles, who have taken over 2 weeks to assess the vehicle and start ordering parts. I'm being advised it's going to take another 2 weeks at best to get the parts and look to return the vehicle totalling 4+ weeks. When contacting LV and ABL neither would look to provide a courtesy vehicle even after agreeing the repair is taking much longer then they would expect. I would stay away from these guys and look to use a company that has correct contracts in place with their suppliers to fix a vehicle in a timely manner. Reviewed on: 15th June 2022

Rude staff

They were very rude on the phone and did not want to fight my case although the dash cam footage shows my car in my lane. I honestly gave up on explaining something so simple to them, it was almost like they just wanted to be blind to it and not take my case the legal route. My advice is don’t waste your money and insure with them, you’re better of paying an extra premium with another insurer and trying your luck elsewhere. Reviewed on: 30th May 2022

Absolutely no problems here.

First-class website: can view policies online and download documents if necessary. Phone support was excellent - English-speaking and very helpful. AAAA++++ Reviewed on: 9th October 2021

Best in The U.K.

Best company to be with.Reliable,trustworthy,and honest. Reviewed on: 8th October 2021

Easy As Starting The Car Up!

Great website and very easy to set up my Insurance. Reviewed on: 18th September 2020

Great prices

Great prices & customer service. Have used a few times for car insurance and are always competitively priced. Reviewed on: 17th September 2020

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