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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

Accessing online banking

I have given up trying to access my account on line. They may have made it difficult for criminals but also for users! Reviewed on: 21st August 2020

Refused a current account

Refused a current account just because my income is low due to being made redundant. I have plenty of money in the bank luckily I'm not poor but this gives an insight into the disgusting preducice this bank has for the poor. My salary prior to being made unemployed was over 50k, I hope to report them. Reviewed on: 7th August 2020

Customer Service person was in the Philippines. Line kept breaking up.

Somehow I managed to lock my credit card. Helpline person was based in Philippines - I asked because I could hardly understand what he said and the line was dreadful. I now have new card. Trying to validate by their automatic line was a nightmare. Kept getting disconnected part way through and finally managed to speak to someone this morning who was able to do this. Really dislike the new security system for logging in. I am paying off my balance and then will be cancelling and cutting up cards. I have had their credit card for so many years - but this just isn't worth the hassle. I just wish I hadn't taken out their house insurance - they don't deserve the custom. Reviewed on: 6th August 2020

Disgusted and let down

My wife and I are absolutely disgusted at the lack of service and lies from M&S Bank. I spoke to the bank on the 30-7-20 to ask for funds to be transferred from our savings account to our lawyers to pay for the deposit on our new house (£207k). I was told they would have to transfer the funds into our current account and that someone from security would call us on the 31-7-20 to action the transfer. I was working and therefore asked them to call my wife that day to activate as she is joint account holder. This transaction was to enable us to exchange contracts for completion 7-8-20. To cut a long story very short, no call was received from the bank and despite numerous calls and promises it would be completed that day, the money is still sitting in our account! It's the lies that upset us the most and in these unprecedented times we could even deal with the family background noises as their staff are working from home. Who knows when our lawyers will receive our money and if we will even manage to complete next week. We've lost the will to be honest and M&S Bank, SHAME ON YOU..... Reviewed on: 1st August 2020

Great customer service all based in the North West very helpful love the app of all the banks that I deal with this is the best

Minor problem with activating a debit card which was really well handled by the staff and is now working perfectly thank you Reviewed on: 22nd June 2020

Great service

Got phone call allerting me to unusually large transaction, whcich was OK but I was reassured by the bank's vigilance. Also appreciated £81.61 interest on internet regular savings @ £250 per month Reviewed on: 8th February 2020

The App From The Pitts Of Hell

M&S clearly were on too many of their house sherry's when they employed such an inept technological team to design their banking app. A thoroughly horrible consumer experience. Want to transfer money?! It would be easier and less frustrating to send it in 1p coins via recorded delivery with the Royal Mail. Reviewed on: 4th February 2020

Avoid at all costs

Painful to use. Bugs on website mean I can't generate a useable secuity code, and when it fails the error message isn't even displayed (just an ! in a triangle). Reviewed on: 28th January 2020

A SMART DAY TO DAY BANK

I HAVE NOTHING BUT GREAT PLEASURE FROM DAY ONE OF DEALING WITH THIS MARVELLOUS BANKING GROUP AND I THOROUGHLY RECOMMEND IT Reviewed on: 8th January 2020

APP IS AWFUL!!!

I hate the app - it’s actually got worse since the new update as it’s lost all my payees and the new process for generating a code gives you 8 seconds to type it in which is far too short for me, and I know what I’m doing so I dread to think how elderly/vulnerable people are coping. Reviewed on: 3rd January 2020

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