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Bertie

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Review of the John Lewis, Partnership Card:

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Told to make payment to Amazon!!!

Received card ok but trying to pay on-line through my bank impossible. Finally managed to contact NewDay and was told that they deal with many companies and to enter 'Amazon' as the payee and it would be transferred to the correct account - because they haven't set up the John Lewis Partnership Card yet! Thank you Mohammed. They cannot be serious. Will be cancelling. Reviewed on: 1st October 2022

Review of the M&S Bank - Marks and Spencer, Current Account:

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Customer Service person was in the Philippines. Line kept breaking up.

Somehow I managed to lock my credit card. Helpline person was based in Philippines - I asked because I could hardly understand what he said and the line was dreadful. I now have new card. Trying to validate by their automatic line was a nightmare. Kept getting disconnected part way through and finally managed to speak to someone this morning who was able to do this. Really dislike the new security system for logging in. I am paying off my balance and then will be cancelling and cutting up cards. I have had their credit card for so many years - but this just isn't worth the hassle. I just wish I hadn't taken out their house insurance - they don't deserve the custom. Reviewed on: 6th August 2020

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