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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (820 reviews)

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4.47

Based on 820 reviews, last reviewed 4th Feb 2025

63% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Found your on line staff very patient and helpful as... Found your on line staff very patient and helpful as I live a long way from Mansfield Reviewed on: 4th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (820)

Review of the Mansfield Building Society, Savings:

Attractive accounts

Opened an ISA and regular saver -- pleased with both Reviewed on: 27th January 2025

Full marks to the Chesterfield Branch

Took up Mark Higginbottom's advice to open up a high-interest savings account and it was good to deal with someone who is reliably friendly and knowledgeable. It's always reassuring to know that the Chesterfield branch has sensible opening hours and is well situated. Reviewed on: 23rd February 2024

Mansfield could do better

Mansfield tend to offer lower rates than on the market and have a habit of updating issues with better rates and leaving earlier issues behind.. Staff are ok but getting through by phone in chesterfield can be an annoying problem. Reviewed on: 23rd February 2024

Reply from Mansfield Building Society Thank you for your feedback. We do regularly review our rates to ensure we offer fair value and react to market conditions, however we’re sorry to hear that on this occasion we didn’t meet your rate expectations. Our Chesterfield branch telephone number can be answered by all branch colleagues to process customer calls as quickly and as effectively as possible. However, colleagues may sometimes be busy serving customers within the branch and/or dealing with high volumes of other enquiries. If you’re having difficulty getting through, you can either leave us a voicemail or enquire online through our website and ask for a call back at a specific time. Response date: 14th March 2024

Great savings plans, fantastic service, girls fantas...

Great savings plans, fantastic service, girls fantastic and thanks to Emma. Reviewed on: 23rd February 2024

Great service..

Excellent service notified in plenty of time when my old account was due to close giving me time to choose a new one which was opened no problems at all Reviewed on: 18th February 2024

Great service

Excellent customer service the phone staff help and were very knowledgeble Reviewed on: 13th February 2024

Fantastic Customer Service, easy to deal with

Easy to contact staff. Staff are knowledgeable, quick to respond and always call me back as promised. They seem prepared to “go the extra mile” to help. Processes appear somewhat laborious and manual based. Reviewed on: 10th February 2024

Friendly staff and competing rates

The staff are lovely and friendly, nothing is too much trouble for them. Its much better doing bsnking face to face thean by the internet. The interest rates at Mansfield Building Society are competitive and I hope to keep on saving with them for years to come. Reviewed on: 9th February 2024

Better interest

I wrote in to say that I was disappointed that the interest rate on an account that I held with MBS had not kept pace with the times. An alternative account was offered to which I transferred my investement. This was all satisfactory but there was a little delay in dealing with my enquiry. Reviewed on: 9th February 2024

Money Transfer Experience

Met our expectations and indeed exceeded them Reviewed on: 9th February 2024

Good account interest rate but never sorted out boun...

Good account interest rate but never sorted out bounce back payments from my original bank Could do with an app based log in Reviewed on: 9th February 2024

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations and apologise for any inconvenience caused. We’re committed to addressing and resolving any delays promptly. Please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 14th February 2024

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