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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (817 reviews)

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4.47

Based on 817 reviews, last reviewed 1st Feb 2025

65% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Changing accounts - a good service Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (817)

Hayley gave excellent customer care had empathy show...

Hayley gave excellent customer care had empathy showed great understanding of the problem I had moving from Barclays Reviewed on: 9th March 2024

Great customer service with phone calls with details...

Great customer service with phone calls with details of new product. Friendly team in branch. Good rates of interest offered for a local building society. BIG drawback - I can't use an online facility for ease. Reviewed on: 7th March 2024

I was pleased with everything about the Mansfield bu...

I was pleased with everything about the Mansfield building society they were always helpful nothing to much trouble Reviewed on: 6th March 2024

Sutton Staff...

The staff at the Sutton branch are extremely friendly and very helpful Reviewed on: 25th February 2024

The staff at Sutton In Ashfield were extremely helpf...

The staff at Sutton In Ashfield were extremely helpful, polite and friendly Reviewed on: 23rd February 2024

Overall pretty smooth and easy to sign up

Overall pretty smooth and easy to sign up for a building society. However it wasn't clear how to put money into the account. Eventually I found the details in one of the PDFs, though it wasn't as obvious as other banks/societies. Reviewed on: 23rd February 2024

Great service in branch and tips for online service

Great service in branch and on telephone with branch. HQ phone lines too slow and too busy. Online access is basic and hopefully being further developed…I would like to see my accounts automatically uploaded onto the website as soon as they’re opened and to open accounts online. Please allow several faster payments into a bond, a small test £10 and further £ over a few days as banks restrict our payments to £20,000 or less. Paying by debit card online is useful. Bear in mind that although I have internet, I don’t have any mobile phone signal at home to use for logging in. Keep the branches open, online is never 100% effective! Thank you Reviewed on: 23rd February 2024

Excellent experience

My wife and I set up separate Regular Savings Accounts. It was all done online with no fuss, no hassle and minimal paperwork. Reviewed on: 23rd February 2024

Full marks to the Chesterfield Branch

Took up Mark Higginbottom's advice to open up a high-interest savings account and it was good to deal with someone who is reliably friendly and knowledgeable. It's always reassuring to know that the Chesterfield branch has sensible opening hours and is well situated. Reviewed on: 23rd February 2024

Mansfield could do better

Mansfield tend to offer lower rates than on the market and have a habit of updating issues with better rates and leaving earlier issues behind.. Staff are ok but getting through by phone in chesterfield can be an annoying problem. Reviewed on: 23rd February 2024

Reply from Mansfield Building Society Thank you for your feedback. We do regularly review our rates to ensure we offer fair value and react to market conditions, however we’re sorry to hear that on this occasion we didn’t meet your rate expectations. Our Chesterfield branch telephone number can be answered by all branch colleagues to process customer calls as quickly and as effectively as possible. However, colleagues may sometimes be busy serving customers within the branch and/or dealing with high volumes of other enquiries. If you’re having difficulty getting through, you can either leave us a voicemail or enquire online through our website and ask for a call back at a specific time. Response date: 14th March 2024

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