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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.75 (1579 reviews)

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4.75

Based on 1,579 reviews, last reviewed 20th May 2026

26% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Pleasant staff very helpful answered all my questio... Pleasant staff very helpful answered all my questions . Would certainly recommend mansfield building society Reviewed on: 20th May 2026

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Latest lowest rating:

2

needs to be online! needs to be online! having to open and manage an account by post or in branch is woeful in 2026! Reviewed on: 31st March 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1579)

customer service

Always received excellent customer service Reviewed on: 20th February 2026

Crediting the account

My only concern was I have been unsure how to pay into the account and found it difficult to find this information Reviewed on: 20th February 2026

the ady i spoke to was very pleasant and helpful

the ady i spoke to was very pleasant and helpful Reviewed on: 20th February 2026

Very good service, useful local branches

Very good service, useful local branches Reviewed on: 20th February 2026

Very poor rate on regular saver account .

Very poor rate on regular saver account . Mansfield did not contact me to let me know about any better rates. Reviewed on: 20th February 2026

Great interest rates

Easy website I had to phone the branch for help with registration and the person who helped me was lovely friendly and patient Reviewed on: 20th February 2026

Pointless poor communication

Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor communication and rates always falling Reviewed on: 18th February 2026

Reply from Mansfield Building Society Thanks for leaving your feedback. We're sorry to hear you've experienced some delays in getting through to us - we've taken this feedback onboard and are currently looking at ways to improve this. We do have an online offering where some of our accounts can be opened this way. However, if your account has a passbook it won't have been possible to open this account online. It sounds as though you have registered to 'view' the account online. You're very welcome to contact us directly again and we can make sure we've covered your queries. Response date: 19th February 2026

Prompt responses, friendly staff

Prompt responses, friendly staff Reviewed on: 16th February 2026

A great service

The help and advice was very helpful and the staff were friendly and polite. Reviewed on: 14th February 2026

Opened a Rgular saver account.

Opened a regular saver account. Unable to do it online, a presume the systems are not compatible. Other than that was reasonably good Reviewed on: 14th February 2026

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