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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (820 reviews)

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4.47

Based on 820 reviews, last reviewed 4th Feb 2025

63% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Found your on line staff very patient and helpful as... Found your on line staff very patient and helpful as I live a long way from Mansfield Reviewed on: 4th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (820)

Review of the Mansfield Building Society, Savings:

Attractive accounts

Opened an ISA and regular saver -- pleased with both Reviewed on: 27th January 2025

Experience as LPA and Sole Executor

My experience was as initially acting as initially enduring power of attorney and then sole executor to a will. Reviewed on: 5th January 2024

Easy to open account and follow up excellent

Easy to open account and follow up excellent Reviewed on: 5th January 2024

A lot to be desired

On trying to open an ISA account, I received no indication that the application was going forward or had been received for over 2 weeks and trying to phone them was extremely difficult as you are put on hold and then eventually a message to say to leave your number and someone would contact you - never happened. My first response was from the previous ISA provider (who transferred the money) saying my account was closed. I then phoned again and after 3 attempts managed to get through to someone who informed me that i would be receiving a pass book in the next few days. I did eventually receive the book and on checking the amount sent from the previous provider found that it was 200 pounds short! Another arduous amount of time taken to phone again I explained to somebody the situation, and on them checking was apologised to and another pass book was sent. On top of all that I discovered that the account should have been opened 2 days before it actually was, which would have lost the interest for that period as ISA transfer interest paid must be seamless. It's a shame but you can't take anything for granted these days. Reviewed on: 11th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback and we’re sorry for the experience you received. We have made contact directly via our colleagues in Savings Support and we trust the action we’re now taking helps to resolve your complaint. Response date: 13th December 2023

Efficient

I always find the staff friendly and helpful. The investment rates are very good, I have recommended to my friends, who have opened accounts too. Reviewed on: 10th December 2023

transfer of isa

friendly and professional staff. Easy to get to speak to staff on phone. Efficient transfer of isa from another provider Reviewed on: 9th December 2023

Very pleasant & helpful staff

Had to ring twice whilst trying to make an ISA transfer into Mansfield (not their fault) but they took on the problem & facilitated the transfer. Reviewed on: 9th December 2023

OPENING OF DUAL ACCESS SAVER ISA (ISSUE ONE)

Opened this account approx 13th of November doing an ISA transfer from Yorkshire Building Society, who contacted me to say they would be sorry to loose me , but account was closed and interest paid up till the 16th of November with funds transfer to The Mansfield. Then got contact from yourselves saying account now open, but from the 21st of November, which means 6 days of interest lost !, approx £65, not happy, none of this mentioned when opening the account. Reviewed on: 9th December 2023

Reply from Mansfield Building Society Thank you for sharing your feedback. As part of a review into our ISA processes, we have recognised that transfers made by cheque may experience a slight delay compared to those made via electronic payment methods due to the time it takes for the cheque to be posted and cleared through the banking system. In light of this review, we are contacting affected customers directly over the course of the next few weeks and will be in touch with you shortly. Response date: 18th December 2023

Local provider

Professional and courteous staff members Reviewed on: 9th December 2023

Account not closed

I moved my money to an even better account and put in more money, so I was surprised to be asked why I had closed the old account. Reviewed on: 9th December 2023

Straightforward deal

Telephones answered almost immediately, no « your call is important to us ´going on forever. The three staff I spoke to were knowledgeable , polite and did human speak. Reviewed on: 8th December 2023

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