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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (820 reviews)

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4.47

Based on 820 reviews, last reviewed 4th Feb 2025

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Found your on line staff very patient and helpful as... Found your on line staff very patient and helpful as I live a long way from Mansfield Reviewed on: 4th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (820)

Review of the Mansfield Building Society, Savings:

Attractive accounts

Opened an ISA and regular saver -- pleased with both Reviewed on: 27th January 2025

Straight forward and easy to deal with

As above staff were found to be polite and knew what they were doing Reviewed on: 17th November 2023

very satisfied

pleasant knowledgeable obliging staff Reviewed on: 17th November 2023

Friendly and Personal Service

Needed to open Savings Accounts, and the other banks and So Called Building Societies, were not really bothered, just handing out a leaflet and telling you to apply online. The Staff behind the counter at the Mansfield Building Society took time to listen and advise Reviewed on: 17th November 2023

Easy

We made an appointment. We're seen promptly and courteously. It was great not to feel processed. Reviewed on: 17th November 2023

Ineterst Rates

Good experience with the bank but disappointing Interest rates compared to other providers. Had to close my savings account and invest the savings with another provider with an interest rate of 5.7%. Reviewed on: 10th November 2023

Excellent service

Helpful and knowledgeable advisor Reviewed on: 5th November 2023

Excellent Customer Service

It was brilliant to be able to talk to someone face to face who actually knew what we wanted. From a customer service background it was great to see real quality customer service is not dead. Claire was excellent. Reviewed on: 5th November 2023

Simple and efficient

Very easy to fill out the forms for ISA transfer, excellent phne information on progress and clear simple paperwork Reviewed on: 4th November 2023

Poor communication

First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

Excellent and friendly service, Great products

Nothing more to add to above. As I say excellent products and service. Thanks Reviewed on: 4th November 2023

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