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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1622 reviews)

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4.73

Based on 1,621 reviews, last reviewed 8th Jul 2026

64% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

4

Closed my fixed term account at maturity and cheque... Closed my fixed term account at maturity and cheque arrived promptly, paid it in through an ATM at Branch of other society. Covering letter indicated ... Read more Reviewed on: 8th July 2026

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Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1622)

Opened account via internet, spoke to a very nice la...

Opened account via internet, spoke to a very nice lady to confirm a few details and was dealt with effectively and promptly. Reviewed on: 20th February 2026

Supreme customer service

Apart from the savings interest rates, which attracted me to Mansfield at the time, the best aspect of my experience so far is the exceptional customer service. The website makes it easy to send enquiries and messages, all of which have been responded to exceptionally quickly - far faster than with any other bank or building society, in my experience - courteously and helpfully. Reviewed on: 20th February 2026

Straightforward and speedy.

Straightforward and speedy. Good rates. Reviewed on: 20th February 2026

customer service

Always received excellent customer service Reviewed on: 20th February 2026

Crediting the account

My only concern was I have been unsure how to pay into the account and found it difficult to find this information Reviewed on: 20th February 2026

the ady i spoke to was very pleasant and helpful

the ady i spoke to was very pleasant and helpful Reviewed on: 20th February 2026

Very good service, useful local branches

Very good service, useful local branches Reviewed on: 20th February 2026

Very poor rate on regular saver account .

Very poor rate on regular saver account . Mansfield did not contact me to let me know about any better rates. Reviewed on: 20th February 2026

Great interest rates

Easy website I had to phone the branch for help with registration and the person who helped me was lovely friendly and patient Reviewed on: 20th February 2026

Pointless poor communication

Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor communication and rates always falling Reviewed on: 18th February 2026

Reply from Mansfield Building Society Thanks for leaving your feedback. We're sorry to hear you've experienced some delays in getting through to us - we've taken this feedback onboard and are currently looking at ways to improve this. We do have an online offering where some of our accounts can be opened this way. However, if your account has a passbook it won't have been possible to open this account online. It sounds as though you have registered to 'view' the account online. You're very welcome to contact us directly again and we can make sure we've covered your queries. Response date: 19th February 2026

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