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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (828 reviews)

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4.47

Based on 828 reviews, last reviewed 18th Feb 2025

52% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

4

Very efficient LOCAL building society that is OPEN... Very efficient LOCAL building society that is OPEN for its many customers. Reviewed on: 18th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (828)

Review of the Mansfield Building Society, Savings:

savings experience

i have been satisfied with my savings experience with the mansfield. i have been with them for many years Reviewed on: 23rd January 2025

Efficient & personal face to face service

I would highly recommend the services of the chesterfield branch of the Mansfield BS Reviewed on: 9th October 2023

Rather strange etiquette, more work needed

Received a call (we can call him Tom to save embarrassing the employee) after a few days of posting the application, helping me with my account details, all good. He asks me to write the banks account details down and gives me mine, strange but ok. When I go to transfer the cash I get spam messages saying be aware etc, account not recognized. I don't proceed. Following day I get 2 missed calls from M B S but no messages left, I was in meetings. As soon as I'm out I assume it's to do with transfer of cash and the spam message. ( I Google the phone number) I ring them, various button pressing later I get to leave a message, not talk to anyone yet so i Leave the msg detailing my name and contact details and a brief msg asking for a call back. Nothing. Very strange behaviour, M. B. S call me twice on a morning and don't leave a msg to reassure me as they know about the interbank transfer messages, ( I find this out after research) but I ring once and leave contact details to which they don't reply, not good customer service I have proceeded due to some good advice and reassurance but,,, Message to M B S.... Talk with your potential customers you never know it might work, they might praise you and thank you for human contact. As of today, Not for me. A few days later I get my passbook ( yes a book, like we did when in school in 1975 for TSB) but in same letter was my address, name account details, with other more well known savings or cards I get at least 2 letters for higher security. MBS, a lot of work to do. Reviewed on: 9th October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023

Welcoming

Very friendly and helpful staff warm welcome Reviewed on: 9th October 2023

Isa transfer and addition

The lady who dealt with us was very quick and efficient and kept us in the loop all the way through the transactions. Reviewed on: 9th October 2023

Great Building Society in the heart of our community

Fantastic staff, great service and competitive rates. I would recommend. Reviewed on: 9th October 2023

experience of Mansfield BS

Clearly focused on control and prevention of fraud which is good Reviewed on: 9th October 2023

Quick efficient service

Anew account set up in less than a week. Polite and helpful telephone staff Reviewed on: 9th October 2023

Always helpful

Staff are always pleasant and helpful.They answer questions clearly . Reviewed on: 9th October 2023

Problems receiving money when closing account

To close accounts, the Mansfield doesn't transfer money by fast payments; only by CHAPS (at a charge) or cheques (that take a long time in the post). Reviewed on: 9th October 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations. Whilst we are currently unable to offer faster payment options for all savers, we are reviewing this alongside system developments to be able to offer this in the future. Response date: 10th October 2023

Branch experience

Going into the branch at Sutton is such a pleasure. Emma and her team are very professional but make you feel at ease. Emma is so knowledgeable and will help you in any way she can. My visit was such a positive experience. The team there are such an asset to your company. Reviewed on: 9th October 2023

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