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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (823 reviews)

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4.46

Based on 823 reviews, last reviewed 11th Feb 2025

54% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Very good service both in branch and on the phone. Very good service both in branch and on the phone. I do not recommend any financial services to anyone hence the lower score. Reviewed on: 11th February 2025

Latest lowest rating:

1

I wrote a posiive review but became extremely frustr... I wrote a posiive review but became extremely frustrated by the process - if you require a certain number of characters you should state ...... and t... Read more Reviewed on: 11th February 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (823)

Happy

Happy with the service. Cannot see how you can improve on the service. Reviewed on: 2nd November 2023

excellent.

Spoke to a REAL person, pass, book in the post, quick, polite, have five accounts with the Mansfield - love it. Reviewed on: 10th October 2023

Friendly and Efficient

Dealt with very efficiently in a friendly manner. Just as I would have done when I worked there over 30 years ago Reviewed on: 10th October 2023

A traditional building society

Although it was easy to download and complete the application form has to be posted. Most financial institutions allow applications online nowadays. Reviewed on: 9th October 2023

Very satisfied customer

Attractive interest rates for savers. Experienced, efficient and friendly staff at Chesterfield made the decision easy and right for my needs with confidence. Reviewed on: 9th October 2023

Way behind the times

When we opened a/c we had to pay in by cheque. I hadn’t written a cheque since 2016. Then we got a passbook. A passbook ! Come on. Move with the times ! Reviewed on: 9th October 2023

Efficient & personal face to face service

I would highly recommend the services of the chesterfield branch of the Mansfield BS Reviewed on: 9th October 2023

Rather strange etiquette, more work needed

Received a call (we can call him Tom to save embarrassing the employee) after a few days of posting the application, helping me with my account details, all good. He asks me to write the banks account details down and gives me mine, strange but ok. When I go to transfer the cash I get spam messages saying be aware etc, account not recognized. I don't proceed. Following day I get 2 missed calls from M B S but no messages left, I was in meetings. As soon as I'm out I assume it's to do with transfer of cash and the spam message. ( I Google the phone number) I ring them, various button pressing later I get to leave a message, not talk to anyone yet so i Leave the msg detailing my name and contact details and a brief msg asking for a call back. Nothing. Very strange behaviour, M. B. S call me twice on a morning and don't leave a msg to reassure me as they know about the interbank transfer messages, ( I find this out after research) but I ring once and leave contact details to which they don't reply, not good customer service I have proceeded due to some good advice and reassurance but,,, Message to M B S.... Talk with your potential customers you never know it might work, they might praise you and thank you for human contact. As of today, Not for me. A few days later I get my passbook ( yes a book, like we did when in school in 1975 for TSB) but in same letter was my address, name account details, with other more well known savings or cards I get at least 2 letters for higher security. MBS, a lot of work to do. Reviewed on: 9th October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023

Welcoming

Very friendly and helpful staff warm welcome Reviewed on: 9th October 2023

Isa transfer and addition

The lady who dealt with us was very quick and efficient and kept us in the loop all the way through the transactions. Reviewed on: 9th October 2023

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Mansfield Building Society: Savings reviews

54% decrease in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Mansfield Building Society: Savings now

Mansfield Building Society Savings reviews (823)

Happy

excellent.

Friendly and Efficient

A traditional building society

Very satisfied customer

Way behind the times

Efficient & personal face to face service

Rather strange etiquette, more work needed

Welcoming

Isa transfer and addition

Review Mansfield Building Society: Savings now

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