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Mansfield Building Society: Savings reviews

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4.63
Based on 1,057 reviews, last reviewed 29th Sep 2025
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

In branch service review Lovely environment, lovely staff, good service. Reviewed on: 29th September 2025
Verified source

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025
Malcolm Chester's avatar
Malcolm Chester
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1057)

Could do Better?

3
Having experienced excellent service in your branches since I have saved with you over quite a number of years I was disappointed if not annoyed that when I tried to ring your society on a couple of Mondays the response was always throughout the day that no one was available even though as I understand it that calls can be transferred to any one of your branches and your head office depts. Another point is the delay in sending out any relevant passbooks for new savings accounts. Reviewed on: 15th November 2024
Richard M's avatar
Richard M
Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024
Mansfield Building Society Logo
Mansfield Building Society

Helpful and prompt advice

5
I contacted the Society on two occasions by telephone and also by email to clarify some points. I received a prompt response on each occasion in a friendly manner and was supplied with all the information I required. Thank you. Reviewed on: 15th November 2024
CG's avatar
CG

Good but a bit slow at getting back to me,

4
Good but a bit slow at getting back to me, Reviewed on: 15th November 2024
Ian H's avatar
Ian H

10 days ago I posted my cash isa passbook to Mansfie...

1
10 days ago I posted my cash isa passbook to Mansfield Building Society head office to be updated. - I am still waiting for it to be returned to me. Reviewed on: 15th November 2024
David Cooke's avatar
David Cooke
Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024
Mansfield Building Society Logo
Mansfield Building Society

Been a member for 60 years and always had good exper...

5
Been a member for 60 years and always had good experience ,with savings and mortgage.Excellent helpful staff with good access to branches. Reviewed on: 15th November 2024
Ian K's avatar
Ian K

ISA account

5
Opened am ISA account very straightforward & quick. Reviewed on: 15th November 2024
Jeremy S's avatar
Jeremy S

Helpful approach from staff

5
Helpful approach from staff, particularly Tony Harrison the Savings Business Development Manager Reviewed on: 6th November 2024
Andrew D's avatar
Andrew D

Good interest rates for savers

4
I think that the interest rate at Mansfield Building Society are very good for savers. Reviewed on: 5th November 2024
sandra ramshaw's avatar
sandra ramshaw

Opening New Account

5
Given good advice regarding savings accounts. Reviewed on: 5th November 2024
Stephen D's avatar
Stephen D

Good, but watch the Bonus end dates.

5
Closed a/c as rate reduced at end of 12m bonus but have another Mansfield Bonus savings account. Reviewed on: 5th November 2024
Rambo's avatar
Rambo

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