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Mansfield Building Society: Savings reviews

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4.47
Based on 825 reviews, last reviewed 11th Feb 2025
51% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
70%
See only 4 star reviews
18%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
3%

Latest highest rating:

5

The staff were really helpful and informative The staff were really helpful and informative Reviewed on: 11th February 2025
Sue B's avatar
Sue B

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025
Malcolm Chester's avatar
Malcolm Chester
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (825)

Nice Saving Rate. Nice Easy Sign Up.

4
New savings account opened in branch at Kirkby. No queues and within 15 minutes, it was all done. Maybe because I had another account helped matters, possibly so. The lady answered any questions I had very well, and handled the visit efficiently and in a friendly manner. Reviewed on: 9th October 2023
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Mansfield Member Feedback

Exceptional help

4
Quick swift help in store from polite helpful staff. Reviewed on: 6th October 2023
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Mansfield Member Feedback

Branch visit

4
Staff friendly and positive but were disappointed not to be given a more private area away from the door to prepare application forms. Reviewed on: 4th October 2023
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Mansfield Member Feedback

Good products & friendly customer service

4
Scores marked down as withdrawal and transfer details weren’t clarified sufficiently but all staff on phone and at branch were friendly and helpful which was much appreciated Reviewed on: 3rd October 2023
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Mansfield Member Feedback

Bad

1
I opened an account. Sent a deposit. It didn't appear. I panicked. I phoned. Nobody knew why it hadn't appeared, and they didn't seem to be very interested. After two days missing, it showed up. I didn't relish all that stress. I couldn't get it back fast enough. Not only will I never again go anywhere near you, you've put me off Building Societies as keepers of my cash Reviewed on: 3rd October 2023
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Mansfield Member Feedback
Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a bit more about your experience and discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 10th October 2023
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Mansfield Building Society

friendly

4
Very friendly and personal, made to feel very welcome. Maybe need to improve online access Reviewed on: 2nd October 2023
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Mansfield Member Feedback

Great customer service

5
The people facing team have resurrected great customer service. Always feel welcome, safe, and received sound advice. Highly recommended. Actually enjoy popping in. Reviewed on: 2nd October 2023
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Mansfield Member Feedback

What more can you ask

5
Great savings rate, clear forms to fill in, friendly helpful staff in branch and simple efficient service. Excellent Reviewed on: 2nd October 2023
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Mansfield Member Feedback

Excellent service product

5
Extremely helpful, knowledgeable and friendly staff. Good variety of accounts and user friendly ! Reviewed on: 2nd October 2023
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Mansfield Member Feedback

Helpful staff

4
Excellent staff, good advice shame about telephone service Reviewed on: 2nd October 2023
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Mansfield Member Feedback

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