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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (826 reviews)

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4.46

Based on 826 reviews, last reviewed 11th Feb 2025

51% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

4

Just a basic desk 3 cashiers no privacy Just a basic desk 3 cashiers no privacy Reviewed on: 11th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (826)

Helpful staff

Excellent staff, good advice shame about telephone service Reviewed on: 2nd October 2023

Telephone banking

Would be nice to quickly be able to speak to a human like we used to! Guess have to move with the times. Apart from that always carried out requests promptly and correctly Reviewed on: 2nd October 2023

Good organisation

Helpful ,friendly ,knowledgeable, good products Reviewed on: 2nd October 2023

Opening an accocunt

I found the process of opening an online account and logging in unnecessaarily confusing as there was no indication that a 'special word' was not the same as a 'password'. And when I tried to transfer in my first deposit and my bank alerted me that Mansfield's banking details could not be verified and that this might be a scam, I aborted the process and nearly reverted to paying the money to an existing account with another building society. Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We understand your concerns in relation to transferring your first deposit. The majority of large banks are now using a Confirmation of Payee system, to ensure financial security when making payments online. Although the regulatory deadline is not until 2024, we are working to get this up and running at the earliest opportunity, however in the meantime, we would like to confirm that our banking details are confirmed on our website in our Mansfield Online FAQs or as a document to download from our main savings page https://www.mansfieldbs.co.uk/savings/. We would still like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected]. Response date: 11th October 2023

Went to open a fixed rate bond

Friendly informative staff Very knowledgeable about the product Reviewed on: 2nd October 2023

Customer service

Customer service is very important to me. The mbs has a few really lovely customer advisers but I do say few. Others do not engage at all...infact they carry on conversations with their colleagues whilst serving you. I usually go into Sutton branch...a couple of the girls are good but that's it. Reviewed on: 2nd October 2023

Friendly and local

Had a mortgage from '89 to '04. The process was easy and the staff were very helpful. Depisited a lump sum some years later, zgain the staff were friendly and helpful. That lump sum had been there for some years, slowly being spent on things. Over the years finance companies have changed and evolved. It was "a process" to draw out money, having to have a cheque for znything over £500 then going to pay into my bank and wait for it to clear. I have an instant access szvi g accout attached to my current account fhat pays a much higher interest rate and the access is instant with no limits and no penalties. So I've put my money in their. Reviewed on: 2nd October 2023

Closed due to uncompetitive rate

Interest has not kept up with other regular savers Reviewed on: 2nd October 2023

EXEMPLARY

SUPER EFFICIENT AND FRENDLY HELPFUL AND RELIABLE Reviewed on: 2nd October 2023

Not passing boe interest rates onto savers

Regular savings accounts are supposed to pay more than instant access accounts - not so with old regular saver accounts Mansfield have - which are being left to rot on the vine Reviewed on: 2nd October 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry to hear of your disappointment. Whilst most of our mortgage and savings rates are not linked to the Bank of England Base Rate, we last updated the rates on our variable rate accounts on 1 September 2023 and this was the third time we have made increases this year. If you would like to talk to someone directly about your experience, please call us on 01623 676350. Response date: 10th October 2023

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