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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

45% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Excellent personal service

Excellent service in branch and over phone. Staff have time to speak to customers rather than sending you to a web site. Great to have local and loyal products. Also very nice to have visit to Mansfield F C and to be able to chat with Senior Management Reviewed on: 27th November 2024

ISA transfer form 13 day delay.

I ask for an ISA transfer form in good time to arrange transfer of maturing ISA without lost of interest. Incorrect form sent. Able to open an ISA account but not fund it. No confirmation after 13 calendar days that MBS has received correct form to request transfer, due to mistake and postal delays. Feeling anxious and stressed. May have to go to another provider to get ISA transferred without loss of interest. Delay is down to post, wrong form sent, and Red Tape of ISA's. Reviewed on: 17th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024

antiquated application system

The low score is due to the antiquated and time consuming process of having to apply by post. Everything else is good, just a need to bring the system into the 21st century, Reviewed on: 16th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience. We understand that savers increasingly want a quicker processes and we’re working towards having digital platforms alongside traditional services. We understand the frustrations but please bear with us. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

ISA closed without ever being opened!

I applied by post fora postal isa on 28 October porting my old skipton isa over. I have heard nothing until today when I got an email with this survey saying sorry you have closed your account! Seriously?!? I filled in your contact form this morning - no one has replied emailed or called me. Terrible. I have no idea what is going on! I can’t open a new isa until I know this one hasn’t been opened. Terrible terrible service. Reviewed on: 15th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations. Due to managing extremely high volumes of applications an administrative error meant a second account was opened and closed before we had the chance to inform you that the first account was successfully opened. Additionally, a customer satisfaction survey was sent to you as we had closed this second account. We regret these mistakes and apologise for any frustration that this caused you. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

A little bit sleepy but that's how I like it

Savings rates perhaps aren't the Reviewed on: 15th November 2024

Could do Better?

Having experienced excellent service in your branches since I have saved with you over quite a number of years I was disappointed if not annoyed that when I tried to ring your society on a couple of Mondays the response was always throughout the day that no one was available even though as I understand it that calls can be transferred to any one of your branches and your head office depts. Another point is the delay in sending out any relevant passbooks for new savings accounts. Reviewed on: 15th November 2024

Helpful and prompt advice

I contacted the Society on two occasions by telephone and also by email to clarify some points. I received a prompt response on each occasion in a friendly manner and was supplied with all the information I required. Thank you. Reviewed on: 15th November 2024

Good but a bit slow at getting back to me,

Good but a bit slow at getting back to me, Reviewed on: 15th November 2024

10 days ago I posted my cash isa passbook to Mansfie...

10 days ago I posted my cash isa passbook to Mansfield Building Society head office to be updated. - I am still waiting for it to be returned to me. Reviewed on: 15th November 2024

Been a member for 60 years and always had good exper...

Been a member for 60 years and always had good experience ,with savings and mortgage.Excellent helpful staff with good access to branches. Reviewed on: 15th November 2024

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