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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (829 reviews)

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4.48

Based on 829 reviews, last reviewed 26th Feb 2025

47% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (829)

Review of the Mansfield Building Society, Savings:

Changing accounts - a good service

Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

A Great Building Society

The staff are friendly and helpful. They offer a great range of accounts with good interest rates. Reviewed on: 25th August 2023

Very professional, and they were helpful over and beyond our expectations.

We felt The Mansfield Building Society Staff were very helpful and professional from start to finish. We would highly recommend them. Reviewed on: 23rd August 2023

Excellent

Really helpful staff, dealt with everything, including all communication with my previous building society. This was so helpful as dealing with very difficult personal circumstances. Reviewed on: 22nd August 2023

Good systems but poor interest rate

Good service and IT system only let down by poorer interest rate relative to base rate. Would be very happy to go back to Mansfield BS. Reviewed on: 21st August 2023

Very efficient and quick service.

Very efficient and quick service. The Chesterfield branch dealt with my request professionally and in a friendly way and my new passbook arrived in the post as promised. Reviewed on: 21st August 2023

Friendly and local

Friendly local staff although branch opening hours are limited. Sadly saving rates are currently not competitive. Reviewed on: 21st August 2023

excellent service as always

The reason the account was closed was because it was my late mothers account and i needed to close the account for inheritance purposes with the family members. I have a number of accounts in mine and my husbands name and we have been with Mansfield Building Society for over 50 years with our first house purchase and savings through the years. Always find the cashiers helpful and friendly. Thank You Reviewed on: 21st August 2023

finishing one acct set up new

tel call advised us what to do. Visited office with completed forms and they were returned very quickly Reviewed on: 21st August 2023

Excellent service provision

It's difficult to get through the phone but they will call back and deal with your query and prompt in attending to our requests Reviewed on: 21st August 2023

Service poor in recent years

I have saved with you for a number of years and have what I would consider quite a lot of money held with you, between myself and my husband. The service over the last couple of years has gone down hill to the point I would consider moving my money elsewhere. The staff fail to follow simple instructions, have been quite rude and often act in an unprofessional manner. I was recently told that not posting out a pass book, is not a service you offer. I have never heard anything so ridiculous in my life. I asked you not to spend money in posting something and I had good reason, as the last time you posted something when I asked you not to (on multiple occasions), it went missing. I have used you because of what some would consider a more personal approach, however, this seems to no longer be you attitude towards customers. Reviewed on: 18th August 2023

Reply from Mansfield Building Society Thank you for taking the time to provide feedback and we are sorry that we have not met your expectations. We would like to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 25th August 2023

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