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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (114 reviews)

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4.70

Based on 114 reviews, last reviewed 14th May 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

Excellent customer service Excellent customer service from all departments we dealt with. Very efficent and prompt in handling queries and responding clearly and effectively . W... Read more Reviewed on: 14th May 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Finding the right lender for your mortgage is a daunting process. At Smart Money People, we want to make this easier for you. We collect Marsden Building Society mortgage reviews to give you valuable insight into the lender.

Marsden Building Society is a mutual organisation that offers a range of mortgage products. If you’re unsure about any aspect of a mortgage product, always consult the lender or an independent advisor. It’s important to be confident with the terms, conditions and interest rates of the product before taking it out.

If you’re considering Marsden Building Society as your mortgage lender, learn more by reading our reviews. Find out what product borrowers have taken out and how satisfied they have been throughout the term. Learn about any pros and cons that existing customers have experienced with the Society. Read all of this and more in our Marsden Building Society mortgage reviews.

Do you have any experience with Marsden Building Society mortgages? Write a review on Smart Money People to help others just like you. Tell us which mortgage product you have and if you’re satisfied with your choice. Tell us about the application process: did the Society support you throughout it and make it easy to understand? Would you recommend the lender to family and friends? Write an honest Marsden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Marsden Building Society Mortgages reviews (114)

Review of the Marsden Building Society, Mortgages:

Great staff

Sahdiya our mortgage advisor was so helpful and kept us informed as we moved through the process. We were passed on to Emily and again we were dealt with politeness etc. Reviewed on: 30th May 2024

Excellent customer service

Excellent customer service from all departments we dealt with. Very efficent and prompt in handling queries and responding clearly and effectively . We have no hesitation in recommending Marsden and its producs,but most of all its customer service. Reviewed on: 14th May 2025

Review of service re mortgage offer

I waited a long time to receive my mortgage offer and emails were not replied to. I feel that this part of customer service could be improved upon Reviewed on: 9th May 2025

We arranged a mortgage with the Marsden when we were...

We arranged a mortgage with the Marsden when we were based overseas and they were the only mortgage company we found that would lend to us. The mortgage setup and renewal was easy and stress free, and whenever we had to contact them we found their customer service to be excellent: they were invariably polite, informative and helpful. Reviewed on: 1st May 2025

Overall, very good indeed.

Overall, very good indeed. There were some early issues with duplication of communication, but this settled. Due to some difficult family circumstances and delays in selling other properties, I was not able to complete my end of term mortgage payments on time. Whilst not delighted of course, the Marsden did bear with me for an unexpectedly lengthy period, I paid off my mortgage and all was well in the end. As someone who is never normally in debt, I sincerely appreciate their forbearance. Reviewed on: 23rd April 2025

Please simplify the document sharing process

For previous mortgages we used a financial adviser who sorted all our financial documents and ID checks within 3 hours for each mortgage. The process with Marsden has involved 4 different bodies (L&C, LMS, Gorvins and Marsden) who have asked us for almost the same information and ID checks. We would expect Marsden to simplify this process by sharing customer documents with all supporting organisations. We have spent at least 2-3 weeks in real time gathering and forwarding thie necessary details to each of these. Reviewed on: 21st March 2025

Ran smoothly from start to finish!

Ran smoothly from start to finish! Reviewed on: 4th February 2025

Mortgage for Expats

In 2020 Marsden were one of the few UK lenders willing to offer mortgages to Expats, who were looking to re-purchase a home in the UK (which became a necessity post Brexit). Rates were competitive and lending criteria was sensible. Reviewed on: 3rd February 2025

Good products and helpful, responsive staff.

Very good products and helpful, responsive staff have made all the difference in choosing our mortgage with the Marsden BS. Reviewed on: 3rd February 2025

We had difficulty getting a mortgage five years ago...

We had difficulty getting a mortgage five years ago when I was 75 years old, but the Marsden came to our rescue. Their customer service has been speedy, helpful and flexible when needed. Reviewed on: 30th January 2025

Have a fixed interest rate mortgage which is very co...

Have a fixed interest rate mortgage which is very competitive. Giving regular updates and notifications Reviewed on: 29th January 2025

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