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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (298 reviews)

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1.65

Based on 298 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Avoid Marshmallow Insurance I had an absolutely dreadful experience with Marshmallow Insurance. After my car was damaged in an accident, I filed a claim expecting a straightforwa... Read more Reviewed on: 18th February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (298)

Review of the Marshmallow, Car Insurance:

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM

FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for the NCD from abroad which I provided them, their so called "underwriters" who are more like scammers told me it's a fake NCB and I will be notified to the other insurance Reviewed on: 26th January 2025

Customer Service Non-Existant

You can't talk to anyone over the phone - App chat only where you will be waiting 4 hours+ for anyone to reply. Absolutely useless once you get through and no one wants to assist. Imagine you are asking for an update on a claim but can't, no idea whats occuring with your car etc. They are no help god forbid you have any accidents or claims even if they aren't your fault. Couldn't reccomend a company less. Although cheap, there is a reason for that! AVOID the stress! Reviewed on: 12th January 2024

Accident with Marshmallow Customer

Didn't have a choice but had to deal with them. Customer Service and Communication is not existing. Had an accident with one of their customers mid November 2023 Marshmallow Customer 100% at fault. Initial contact from Marshmallow with offer of courtesy car was great but had no contact with them since and even though you are provided with phone numbers you can't get through (trust me I tried 30+ times), no response on chatbot via website or email. Only contact I had was to the 3rd party dealer S&G. Took 10 days to tell me my car is a write off (my insurance done this on the day of the accident). Payment pay out agreed and car was picked up to scrap the day after. Now you think ok only a few days until you get paid you money. No way it took 6+ weeks and so many chases via me and S&G and still no reply. Only a threatening letter to get the Financial Ombudsman and Lawyer involved sprung them into action. All in all it took 2 months from the accident to the money hitting my account. Marshmallow will have to pay enterprise 3k+ for the courtesy car. Avoid if you can at all cost. Reviewed on: 10th January 2024

Least competent company.

Said I would be given a courtesy car, lie. Lost no claims as that was an extra package even on top of fully comp. They offered me 2000 pay up for a van that's worth closer to 6000. I urge anyone thinking of using this insurance company to really consider doing so as they are the least competent company I have ever had the misfortune of using. Reviewed on: 9th January 2024

It's been a horrible experience with this fraud call...

It's been a horrible experience with this fraud called Marshmallow. How could you refuse you repair your client's car that was involved in an accident because you felt she was going to a patient's house instead of her workplace. Isn't a patient's house a workplace? Worst still, Marshmallow said they are cancelling her policy and at the same time she will pay the rest of her policy cost for a complete period. If you think they are cheap, wait till you have a claim. Reviewed on: 6th January 2024

Do not use. Terms and conditions hidden from you

Hidden terms and conditions in your policy. Not able to change over vehicles on your policy. My van broke so had to get another van, they told me I had to cancel my policy and start again losing my 6 months towards my no claims and that a cancellation fee of £125 will be applied and deducted from my refund. Absolutely disgusting how you are treated. Again do not use pay that little bit more for a good company Reviewed on: 6th January 2024

Terrible customer service, no CRM

Terrible customer service, no CRM, impossible to get hold of them when you need help, even to report an incident. Accusatory customer service agents with bombastic tone of voice. I’m cancelling soon Reviewed on: 6th January 2024

Poor CRM.

Poor CRM...Zero service and only thinking about getting more money Reviewed on: 6th January 2024

No chance to contact no chance to have help with the...

No chance to contactno chance to have help with the claim, tricky insurance company Reviewed on: 5th January 2024

Absolutely awful insurance company

I chose them 2 years ago because I wanted to opt for a cheaper insurance in order to keep my outgoings low. I guess you really do get what you pay for. They have no contact number apart from the claims lines and they have a chat bot system that simply does not fulfill its function to communicate with the customer. I had to make a claim over a month ago and Marshmallow has been extremely slow to do anything, and progress of my claim and payout has been repeatedly bottlenecked on their end. I did not recieve immediate help, I never recieved a courtesy vehicle and even with my payout they are trying to take more money from me. Furthermore, they keep closing the chats, making it infuriatingly difficult to maintain a line of communication. Pay a good money and go with Admiral, AA, Privilege or someone else who will actually cover you. Reviewed on: 19th December 2023

AWFUL

Do not use . Awful customer service . Total rip offs . Worst insurance company ever Reviewed on: 7th December 2023

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