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Review of the Marshmallow, Car insurance:

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Accident with Marshmallow Customer

Didn't have a choice but had to deal with them. Customer Service and Communication is not existing. Had an accident with one of their customers mid November 2023 Marshmallow Customer 100% at fault. Initial contact from Marshmallow with offer of courtesy car was great but had no contact with them since and even though you are provided with phone numbers you can't get through (trust me I tried 30+ times), no response on chatbot via website or email. Only contact I had was to the 3rd party dealer S&G. Took 10 days to tell me my car is a write off (my insurance done this on the day of the accident). Payment pay out agreed and car was picked up to scrap the day after. Now you think ok only a few days until you get paid you money. No way it took 6+ weeks and so many chases via me and S&G and still no reply. Only a threatening letter to get the Financial Ombudsman and Lawyer involved sprung them into action. All in all it took 2 months from the accident to the money hitting my account. Marshmallow will have to pay enterprise 3k+ for the courtesy car. Avoid if you can at all cost. Reviewed on: 10th January 2024

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