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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (300 reviews)

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1.64

Based on 300 reviews, last reviewed 21st Feb 2025

50% decrease in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Terrible experience, not good at all Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need.... Read more Reviewed on: 21st February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (300)

Review of the Marshmallow, Car Insurance:

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

Helpful live chat

I cannot use Marshmallow's app but was able to get the information I needed via live chat on their website. Reviewed on: 6th October 2022

Dreadful

I would like to give zero star if possible. Customer service is non existent. Everything is online and when you get in contct nobody ever replies. You are waiting for being connected to a robot, then waiting to be connected to a person. The person sends automatic response and you are again waiting half hour for them to reply. It is shocking!!! Reviewed on: 3rd October 2022

Untrusted company

A few days ago, where I was assured the arrangement with Premfina (the company Marshmallow engaged for my finance) will be terminated. I was quite settled only to be followed with an email stating that I my outstanding amount is 1011/-. My policy was in place for only over a month (Started mid August 2022). Payment of 102 pounds taken towards first installment in August itself. Mid September I decided to end the policy to be on the 7th October 2020. In total, I should be having a outstanding amount for the period of mid September to 7th October 2022. How can my outstanding be 1011 plus? My total insurance cost was 1240/- odd ( including charges and interest) for a year. Which opted to pay in twelve monthly installments of 102 odd pounds. This is real frustrating and intimidating as the email further states that if I fail to do the payment and as they have my bank details, marshmallow will keep charging and recharging my account until they get their money which they think I owe them. How can one trust such a company? And I am shocked such things can happen in the UK. A company without a contact number? Reviewed on: 3rd October 2022

No problems and a great price

I have not had to claim so I cannot tell you anything about their claims service but renewal was good and the price is right. Reviewed on: 28th September 2022

Very good chat

I am delighted with the work by chat, very fast service, everything very easy! Reviewed on: 23rd September 2022

Appreciated

Convenient , good experience , very much appreciated Reviewed on: 22nd September 2022

Helpful Staff

Had an issue where i was unable to drive for 6 months due to a first seizure, marshmallow were helpful right from the start by assuring me my car would still be insured etc etc and when it came to driving again after the six months was up they were were super helpful in getting me back and making sure all documents and everything was up to date. Reviewed on: 22nd September 2022

Very patient and helpful

Delilah is very patient to explain to me how the change of address impact my policy. I made a bit confusion to her at the beginning but she’s still very nice to continue to help. Reviewed on: 20th September 2022

Just brilliant

By far the best company I've been with, quick to respond, app is very easy to use, considerate staff the lot. Reviewed on: 19th September 2022

Easy to use and reliable

Fantastic insurance service. Application and quote process is very easy to use. Mobile app is super easy to keep track of my documents and policy information. Reviewed on: 13th September 2022

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