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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.17 (183 reviews)

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2.69

Based on 183 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

42%

11%

36%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

2

Unreliable card for 2nd card holder As a second card holder, my card is always being declined 'just in case of fraud'. I am appreciative of fraud prevention, but I cannot tell you how ma... Read more Reviewed on: 10th February 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (183)

Review of the MBNA, Credit Card:

Bombarded

I took out this out as my first credit card, as the sign up bonus was quote good. I didn't use it much but this didn't stop them sending me endless amounts of post re: balance transfer offers and other cards which i did not need at all. I got so annoyed with all of this spam I got another card and closed this one (which was a convoluted process in itself) and would never use them again. Reviewed on: 14th June 2016

A great company!

Have always received excellent service from their customer service representatives. Any queries I've had have always been dealt with extremely efficiently and with respect and courtesy. Reviewed on: 25th January 2022

Friendly and efficient

Very easy to use service, no hassle Reviewed on: 21st January 2022

Awful awful awful

Do not use them! Honestly the worst credit lender I’ve ever used . They cancelled my directed debit for no reason and charged me £50 for the privilege even after speaking to someone in yeh phone who said there was a mistake and I wouldn’t be charged . Checked my statements today’s and there’s the charge! They also will not let me pay my bills. It refuses my card payments saying. My bank declined it . Spoke to my bank who said that MBNA are trying to use the wrong details for me … I’m legit putting in my correct ones so what is going on?? Tried complaining but there complaints button on the website takes you around and around in circles. Absolutely sham Reviewed on: 26th October 2021

Thank you very fucking much for closing my credit card of few years for a non-payment of 8 dollars

And jeopardising my credit history too. Right after I paid off in full thousands of dollars 6 months ago. Never again and will spread the word of how non-supportive you were during COVID times. Fuckers. Reviewed on: 15th October 2021

Not very flexible

Could be better in support provided to customers especially during the pandemic. Reviewed on: 16th August 2021

Shockingly Horrid customer service agent.

I had a shocking experience with a HORRIBLE CSR agent. On Tuesday 29th of June 2021 at 11:45pm, An angry woman took my call, and when she realized she didn't have the answer to what I was looking for, she started yelling on the phone like she was fighting in a street war!!She then proceeded to hang up. I asked for something to be done and to speak with a manager and they told me I have to wait 3-5 business days. Imagine a CSR in a financial institution behaving like an animal and the company as a whole is this calm about it. I wish I recorded the conversation when I realized she was being hostile. You can only understand how unprofessional and disgusting it was only if you hear it. I do not want to let this slide as I am still in disbelief that they can hire actual lunatics to provide financial assistance to the public. Reviewed on: 30th June 2021

Great credit card

Been with MBNA for a number of years and they offer good choice of credit cards, good customer service, good reward cards, easy to u derstand statements, good online services and always easy to excess customer support if needed. Reviewed on: 24th June 2021

No fee

Great card for going abroad. No fee for taking money(euros) out of cash machines & only 7.5% interest if you cant pay on time which I always can, so no fees for me . Brilliant Reviewed on: 16th June 2021

Non accomadating

not impressed. It appears that covid provides a reason for them to restrict the option of a lower interest rate to long term customers/ Reviewed on: 1st June 2021

problem problem....

Cannot connect to their web site, they chage my Id... Why ? So calling them calling them again, then the next day it don't work, so calling again... Reviewed on: 27th May 2021

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