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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.76

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

Good customer service

Doing business with them has always been a pleasure. Their opening hours are convenient as they are open after my business hours. I understand now with lockdown, they are on restricted opening hours , I am hoping it will go back to normal soon. Email enquiries have always been prompt. Staff are always polite and welcoming. Reviewed on: 11th March 2021

Awesome customer service and always available

I have banked with various banks over the years, Metro take banking, customer service and opening availability to a totally different level. I now do all my banking with the number 1, Metro. Keep doing what you do! Reviewed on: 11th March 2021

User friendly experience

There is nothing to complain about the service I get from Metro Bank. The website is extremely easy to use and when needed customer service help, I received excellent support. Reviewed on: 11th March 2021

Great bank when they want your business but when they don't they are the worst!

Great at first then turned in to a nightmare. I used to tell everyone about Metro and now I tell them to steer clear. I'm lucky I maintained relationships with other high street banks. The branches and call centre also seem to be run by kids - and while I commend giving youth a chance I think they generally lack professionalism and manners which the older staff at the branches of HSBC/Barclays and Natwest clearly have experience of. So, while a great initial start I have been forced to take my business elsewhere and would not recommend Metro to other business owners. The personal account is much of a muchness and the safety deposit boxes are useful. I follow the share price and the news on Metro and this is an example of my experience with the bank. Was great once and now it's struggling for survival and truth is I wouldn't miss it if it failed. That's not what I would have said 12 months ago as I actually considered buying the shares. Reviewed on: 10th March 2021

Student Organizations

It was very easy to set up a business account for our student organization to use and distribute funds. However, I would prefer a running statement as opposed to a monthly summary to optimize budgeting. Additionally, you cannot change information on your account without going into the bank. This is impossible during COVID-19. Reviewed on: 10th March 2021

Trust bank

Very professional and helpful staff. Very personalised service and 100% available for me when needed. Reviewed on: 10th March 2021

Simply the best

A bank that makes things simple but is top class. Reviewed on: 10th March 2021

Unfair fees and poor customer service

I really don't like their fees once the account drops below a certain level. Feels like a rip off and a catch. Customer service has always been frustratingly poor too. Reviewed on: 10th March 2021

Efficient and easy to get things done

Really happy with the bank. We moved all our business accounts here as the banking online was far more superior to any other bank. Reviewed on: 10th March 2021

Friendly and available service

Metro always go out of their way to serve their customers. Not just as a banking client but with most businesses you never feel the company has your best interests at heart. Metro Bank, I believe wants me to succeed. Their service is always friendly and exceptional, along with being easy and accessible which makes them stand out by far. Reviewed on: 10th March 2021

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