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Mettle: Business Banking reviews

Name: Business Banking
Rating: 4.89 (2225 reviews)

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4.90

Based on 2,225 reviews, last reviewed 23rd Apr 2025

200000% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Simple app that does everything I need, amazing cust... Simple app that does everything I need, amazing customer service! Reviewed on: 23rd April 2025

Latest lowest rating:

1

Terrible from the start, and it continued... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from... Read more Reviewed on: 22nd April 2025

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About this product

Mettle offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

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Mettle Business Banking reviews (2225)

Review of the Mettle, Business Banking:

Terrible from the start, and it continued...

Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Reviewed on: 22nd April 2025

Good banking / mobile app experience

Easy to use and links well with Freeagent. 'Pots' are useful to earmark funds for certain purposes. Reviewed on: 16th April 2025

Easy to use and customer service are quite on the ba...

Easy to use and customer service are quite on the ball if I have a question Reviewed on: 16th April 2025

Great app that’s is simple and effective

Great app that’s is simple and effective Reviewed on: 16th April 2025

Basic & simple

Easy to navigate. Easy to transfer funds to other accounts . Reviewed on: 16th April 2025

Easy and efficient mobile banking.

Mettle keeps me well informed if there is anything that i need to know. Mettle always responds fast to queries and requests. Mettle is easy to use. Reviewed on: 16th April 2025

The simplest way to bank online Everything is straig...

The simplest way to bank online Everything is straightforward and easy to navigate Reviewed on: 16th April 2025

Setting up Mettle has been easy and smooth running!

Setting up Mettle has been easy and smooth running! Linking it to POS and the flexibility of the APP has made it an essential component of my new business venture. Reviewed on: 16th April 2025

Everything you could possibly need and more!

Everything you could possibly need and more! Really happy with the account and the ability to add receipts and files to each of the transactions. It helps me to keep on top of my paperwork. App is great to use and has fantastic features. Reviewed on: 15th April 2025

Amidst my needs being extremely minimal as far as my...

Amidst my needs being extremely minimal as far as my Self-Employment goes. Mettle is just soo simple and easy to use! The Staff/Customer Service are always at hand and always get back to you when required. This Business Bank Account totally works for me. Thank-You! Reviewed on: 15th April 2025

great banking

Great banking app, good user experience. Apparently I need to write more characters for this review… Reviewed on: 15th April 2025

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