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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Always on hand to support my queries

5
Always on hand to support my queries Reviewed on: 20th April 2026
Amil T's avatar
Amil T

Great communication and very helpful app

5
Great communication and very helpful app Reviewed on: 20th April 2026
Louise T's avatar
Louise T

Easy straightforward business banking

5
Easy straightforward business banking Reviewed on: 20th April 2026
Geoffrey A's avatar
Geoffrey A

Great online bank

5
The business account is great value and customer service and support is superb Reviewed on: 20th April 2026
Minaxi Shah's avatar
Minaxi Shah

No complaints, I’ve had no issues so not needed any...

5
No complaints, I’ve had no issues so not needed any customer service but the account has done exactly what I need it to with no problems at all! Reviewed on: 20th April 2026
Hannah H's avatar
Hannah H

Good business account.

5
Good business account. Effective with good software and a useful Freeagent tie in. Not suitable for payments outside of UK but works well for my UK business. Reviewed on: 20th April 2026
John P's avatar
John P

As a sole trader Mettle makes banking simple

5
As a sole trader Mettle is intuitive to use and has made me savings by not applying bank charges on transactions. Which helps running a small independent business. I enjoy having the ability to have the 'Pots' to transfer money around the account for different things and separating the tax pot from every income transaction set up with a simple rule. Have highly recommended to my clients who are sole traders too. Reviewed on: 20th April 2026
Naomi W's avatar
Naomi W

Great experience.

5
Mettle have been great. Very supportive customer service Reviewed on: 20th April 2026
Rosanna M's avatar
Rosanna M

Mettle is a well-designed digital business account t...

5
Mettle is a well-designed digital business account that offers a straightforward and efficient banking experience for freelancers and small businesses. Its interface is intuitive, making day-to-day financial management simple and accessible, even for users without an accounting background. One of its strongest features is how well it integrates with FreeAgent. The seamless connection allows transactions to sync automatically, reducing the need for manual data entry and helping ensure records stay accurate and up to date. This integration significantly streamlines bookkeeping, making it easier to track expenses, manage invoices, and stay on top of tax obligations. Overall, Mettle works particularly well when paired with FreeAgent, providing a combined solution that covers both banking and accounting in a cohesive and user-friendly way. Reviewed on: 20th April 2026
Alex H's avatar
Alex H

Great customer service and very reactive and respons...

5
Great customer service and very reactive and responsive to any queries l have had over the past few years. Reviewed on: 20th April 2026
Jeanette R's avatar
Jeanette R

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