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Mettle: Business Banking reviews

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4.90
Based on 2,234 reviews, last reviewed 13th May 2025
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Latest highest rating:

5

No issues at all with mettle, help is fast and easy... No issues at all with mettle, help is fast and easy to get, no charges for account, very happy to be a customer, excellent service. Reviewed on: 13th May 2025
Alyson A's avatar
Alyson A

Latest lowest rating:

1

Terrible from the start, and it continued... Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from... Read more Reviewed on: 22nd April 2025
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Dremly
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About this product

Mettle offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

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Mettle Business Banking reviews (2234)

Great bank for small business accounts.

5
Great bank for small business accounts. Easy to use and you get FreeAgent app free Reviewed on: 23rd April 2025
Ian C's avatar
Ian C

Been with mettle for over 3 years.

4
Been with mettle for over 3 years. Really enjoy the functionality the app provides for categorizing payments, separating funds into pots and day to day banking. Reviewed on: 22nd April 2025
outspkn's avatar
outspkn

Terrible from the start, and it continued...

1
Terrible from the start. Promised a 2-3 day onboarding but no... it took about 8 days, which felt like they could have been more open and upfront from the start. This felt very misleading as I needed the account to make a specific payment in 3-4 days time, and I could have applied to another brand (wish I had cancelled my application but they kept promising it would be soon). The app is not very intuitive and all the label text for the main nav overlapped making them difficult to read, which is a very basic usability issue to get right. The FreeAgent offer then seemed to end after 3 months, whereas I thought it was free for the first year, so there seemed to be some differences there, (I don't often misinterpret information, so I felt quite mislead) and so I felt a bit like it was not what I signed up to as Free Agent was the main reason I signed up with Mettle. Customer support were always pleasant, but then often had to go off and find answers and come back later, which didn't give you much confidence. Transferring in money was easy. But getting cash out was difficult, the card didn't work in all machines meaning chasing around. Then the most bizarre of all - they don't accept cheques to pay in! I'm not sure how they can say they're a business bank if they CAN'T ACCEPT CHEQUES - and have no arrangement with NatWest to get cheques paid in at the counter there either (yes I chased around again after a corporate paid me via a cheque). I couldn't (and still can't) believe that a business account doesn't accept cheques. So bizarre, and not at all useful as a business account. Mettle strikes me as a high street bank trying to do trendy app banking and getting it completely wrong. Why on earth they chose to do it with SME business accounts - like we haven't got enough going on without banking that's not fit for purpose. Signing up elsewhere. Reviewed on: 22nd April 2025
Dremly's avatar
Dremly

I've found Mettle to be excellent.

5
I've found Mettle to be excellent. When I've needed support, they've been quick to respond and resolve any issues - Live chat is a bit lethargic but customer services are great! Reviewed on: 22nd April 2025
Gus's avatar
Gus

Mettle is a great experience, easy to use and polite...

5
Mettle is a great experience, easy to use and polite customer service, would highly recommend. Reviewed on: 22nd April 2025
scott l's avatar
scott l

A banking app which gives you peace of mind

5
As a new business owner I was a bit nervous about opening a business account and all that entailed. Mettle made the process as stress free as possible. Everything is very clear with easy steps to follow, their support team is fantastic and having access to the free agent app has been a life saver. I would definitely recommend them. Reviewed on: 21st April 2025
Rhea P's avatar
Rhea P

Easy for everyone

5
Easy to use. Really helpful for my bussines Reviewed on: 21st April 2025
Sorin's avatar
Sorin

I've been using Mettle for the past one year, and ov...

5
I've been using Mettle for the past one year, and overall, it's been a solid experience.The app is user-friendly and everything from account setup to transfers can be done in minutes. Instant notifications for transactions and fast peer-to-peer transfers make it easy to stay on top of my money. Reviewed on: 20th April 2025
Mark's avatar
Mark

Prejudicial discrimination by staff .

1
Prejudicial discrimination by staff Reviewed on: 20th April 2025
Case E's avatar
Case E

The account is very easy to use.

5
The account is very easy to use. The functionality of direct invoicing and accounts. Reviewed on: 16th April 2025
Kim F's avatar
Kim F

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