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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (202 reviews)

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4.79

Based on 202 reviews, last reviewed 7th Feb 2025

5% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Jahsua knew everything about the mortgage applicatio... Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (202)

Review of the Monmouthshire Building Society, Mortgages:

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

Excellent mortgage advisors

They are friendly, professional and very thorough in their work. Thank you for looking after us. Reviewed on: 12th November 2019

1st class service

Such a personal, caring experience with a mortgage advisor who really provided so much more than just selling a product. Reviewed on: 12th November 2019

Excellent mortgage

Recommended by my mortgage adviser easier to deal with good rates. No problems so far quick and simple to sort. Reviewed on: 12th November 2019

Absolutely fabulous!

Great to have such a service om my doorstep. I don't think i would be in the property i have now without their products and support. Reviewed on: 12th November 2019

quality service

I have dealt with the Monmouthshire twice for mortgages and they have been very helpful and professional. I had very good products with staff that made the whole experience personal and not overwhelming. Reviewed on: 12th November 2019

EXCELLENT Service always

Had a mortgage in 1963 and paid up before time . Reviewed on: 12th November 2019

Efficient service

Lincolnshire Building Society approached us to see if there was a better deal they could offer. I was dealt with extremely efficiently over the phone with the result that the term of our mortgage was reduced. I would happily recommend to all our friends and family Reviewed on: 12th November 2019

Best Service and Provider of Specialist Mortgages

From beginning to end I received excellent customer service when applying for a mortgage. At all times the Monmouthshire Building Society were helpful and courteous, listening to my needs and ensuring that I got the best mortgage deal. Reviewed on: 12th November 2019

Personalised service

We applied for a Holiday Let Mortgage 3 years ago. There are very few providers. I was impressed then by the personal feel of the service I got and the fact that i didn't need to be passed around to anonymous teams for a decision in principle and got follow up from the same contact (Adviser) all the way through. Last year I had a complaint regarding timing of a renewal notice and it was handled well and very fairly. I would definitely recommend them for this product and would consider others from them Reviewed on: 12th November 2019

No issues. Good competitive rates

Easy to renew. Good prices. Fully informed with plenty of notice when it's time for renewal. Only thing I can say that needs improvement is the ease of use of the online accounts. Reviewed on: 12th November 2019

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