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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (267 reviews)

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4.82

Based on 267 reviews, last reviewed 19th Feb 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

informative and helpful. Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us Reviewed on: 19th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (267)

Anita was fantastic

Our mortgage advisor, Anita, could not have been more helpful. She went out of her way with every enquiry to ensure she fully understood the request and could advise accordingly. Reviewed on: 29th August 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anita. Response date: 29th August 2024

Debs and Claire are amazing

Debs and Claire were amazing to us throughout. We had a very stressful house buying experience but they were always there for us. I would recommend them to anyone and can’t thank them enough for all they did for us. Reviewed on: 26th August 2024

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

In branch service review

Local with access to a branch. Improve the online banking system, difficult to set-up and log-in. Reviewed on: 6th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th September 2024

Michelle was very helpful through our additional bor...

Michelle was very helpful through our additional borrowing process and would highly recommend her to anyone requiring services from Monbs Reviewed on: 5th August 2024

Courteous & knowledgeable Mortgage Advisor.

Great guidance from a courteous and helpful Mortgage Advisor Leon Jenkins. Being new myself to taking over the mortgage product switch, Leon was patient, extremely knowledgeable and took time to explain my options. Made something l dreaded sorting out a more pleasant experience. Many thanks Leon! Reviewed on: 31st July 2024

Reply from Monmouthshire Building Society Thank you for your review. We are so pleased to hear that you had a good experience whilst switching your mortgage product. We will pass your comments on to Leon. Response date: 31st July 2024

In branch service review

Cashier was really helpful and congratulated us on paying off our mortgage. Asked if we were celebrating by going out for a meal. Lovely service. Reviewed on: 26th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

Great service

Mr Jenkins was very helpful and explained everything clearly making the process easy every step of the way. Reviewed on: 23rd July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 24th July 2024

In branch service review

Vicky was very helpful and knowledgeable about all products. Provided me with a budget planner, explained various account options and even arranged a mortgage follow-up call. Reviewed on: 22nd July 2024

I had a great experience from beginning to end.

I had a great experience from beginning to end. The whole process was quick and easy. Much easier than other lenders I have dealt with in the past. This was mainly due to the mortgage consultant who kept me informed of progress every step of the way and was very approachable. I would thoroughly recommend Monmouthshire to anyone who is thinking of getting a mortgage. Reviewed on: 21st July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd July 2024

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Monmouthshire Building Society: Mortgages reviews

61% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Mortgages now

Monmouthshire Building Society Mortgages reviews (267)

Anita was fantastic

Debs and Claire are amazing

Great advisor. Dreadful process.

In branch service review

Michelle was very helpful through our additional bor...

Courteous & knowledgeable Mortgage Advisor.

In branch service review

Great service

In branch service review

I had a great experience from beginning to end.

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Savings

Join Smart Money People

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