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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (312 reviews)

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4.84

Based on 312 reviews, last reviewed 11th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Leon Jenkins as been a pleasure to deal with. Leon Jenkins as been a pleasure to deal with. Very patient and understanding. Highly knowledgeable and friendly. Reviewed on: 11th September 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (312)

Jahsua knew everything about the mortgage applicatio...

Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Joshua. Response date: 7th February 2025

Great Service

Big thanks to Oliver for making our remortgage process so simple and for a great service! Reviewed on: 6th February 2025

Excellent Service

The mortgage advisor was very easy to contact and was extremely knowledgeable, friendly and helpful. The process was simple, quick and straightforward. I couldn't ask for anything better. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 6th February 2025

Very professional service.

Excellent customer service and a friendly voice at the end of the line. Thanks a lot. Keep up the good work. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you have received excellent customer service. Response date: 5th February 2025

Great customer service

Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are pleased to hear that you received great customer service. Response date: 3rd February 2025

Very helpfull with everything going forward

Very helpfull with everything going forward Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you had a positive experience. Response date: 3rd February 2025

Great customer service and quality procedure

Great customer service and quality procedure Reviewed on: 31st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 31st January 2025

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

Excellent service for fixing my mortgage rate.

I found the service provided by Michelle the mortgage advisor to be very knowledgeable and helpful. She was excellent. Appointment took about 1 hour by telephone and she emailed me all documents that I required to complete my new fixed rate on my mortgage. Reviewed on: 21st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your telephone appointment. It is great to hear that you received excellent service. Your review will be shared with Michelle. Response date: 22nd January 2025

Further Advance

I worked with Anita Morgan in trying to consolidate my debt and despite the rules of the Society Anita worked so hard and diligently in helping put a case together so that the offer could be supported and underwritten by the society. This was a lengthy process but the approval of the offer has been given and for me and my family this is a huge help in changing our life as we are saving around £2,500 a month with this offer. Without Anita this would have never happened, the funds will be here on 22nd Jan and I will sort the debts and move forwards. Reviewed on: 16th January 2025

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