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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (228 reviews)

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4.82

Based on 228 reviews, last reviewed 21st Jun 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great, personalised experience. Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not ... Read more Reviewed on: 21st June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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Monmouthshire Building Society Mortgages reviews (228)

Oliver Taki - most helpful mortgage advisor

Oliver Taki of the cardiff branch was absolutely amazing, he couldn’t have worked any harder for me to obtain my new mortgage. Even with some unfortunate minor credit issues which would normally stop someone from getting a mortgage, this gentleman went above and beyond to help me get my new house. Great customer service by MONBS. Second time I’ve used these for my mortgages across two different houses and always had the best experience Reviewed on: 27th October 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Oliver. Response date: 31st October 2023

Helpful, Polite and Professional

Easy to deal with, don't waste time making false promises on what they can and can't do, professional but friendly. Reviewed on: 31st August 2023

Quick and simple remortgage

I recently remortgaged and chose Monmouthshire for the great rate but also the recommendation from a friend about their service. It was so quick and easy to remortgage with them. Really happy! Reviewed on: 31st January 2021

Great service, great people, great product

Would highly recommend! MBS helped us in 2018 to buy our new home and they made the process clear and easy, have recommended them to lots of friends Reviewed on: 3rd February 2020

Straightforward and speedy

Smooth process, kept updated, information given in easy to understand format. Reviewed on: 25th January 2020

really friendly service

My husband and I had been on a interest only mortgage for some time and were looking to switch to a repayment mortgage. As new home owners our mortgage knowledge was limited. MBS helped us understand the products available, and placed no pressure on us to borrow with them. They made me feel valued and not just a number. Reviewed on: 15th January 2020

Superb service

Superb service from MBS and ability to help in areas that not all mainstream lenders can! Reviewed on: 13th January 2020

Excellent service!

The process of applying and obtaining my mortgage was super efficient and the personal service was great! Reviewed on: 17th December 2019

Mighty Monmouthshire

At the bottom of the Financial Crisis, the Monmouthshire mortgaged us, when seemingly no-one else would. Seven years later, we still get great rates and great customer service. I've already recommended them, and I would again. Reviewed on: 29th November 2019

Great Building Society

Great communication, compatible rates. Reviewed on: 17th November 2019

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