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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (203 reviews)

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4.79

Based on 203 reviews, last reviewed 14th Feb 2025

10% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

good listening,professional good listening,she understool me Reviewed on: 14th February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (203)

Review of the Monmouthshire Building Society, Mortgages:

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

Brill

Fantastic service, very friendly staff, nothing too much trouble Reviewed on: 12th November 2019

Good mortgage easy communication

Got a mortgage through very smoothly and always quick to respond to questions Reviewed on: 12th November 2019

Excellent building society

So easy to contact and speak to someone about an application.Always had clear step by step information and decisions without having to contact them constantly.My and my husbands experience was always pretty straightforward,resulting in a step by step calm process without the usual frustrations! Reviewed on: 12th November 2019

Good service every time.

Twenty years with Mon BS. Many mortgage changes and NEVER any issues or problems. Reviewed on: 12th November 2019

Poor contact centre

When I was moving home they did not help service a new mortgage. I needed. Mortgage offer to know the new mortgage amounts. They couldn't book me in for 2 weeks, so the house I wanted would've gone. I was able to get hold of multiple other mortgage providers instantly and perform an instant quote, yet Monmouthshire, who I was already with, couldn't give me a quote for over 2 weeks and then eventually I had a much cheaper offer elsewhere. Poor customer service Reviewed on: 12th November 2019

Amazing experience

I recommend Monmouthshire building society to every person I can. With their help I was able to buy first house at 22, which is not an easy feat in the current housing market. Very impressed with the service and remortgaged again with them 2 years ago, it was very quick and simple to do Reviewed on: 12th November 2019

Will remain loyal to Monmouth in return for great service.

My dealings with Monmouth have always been stress free, timely and wholly appropriate. Reviewed on: 12th November 2019

Great value mortgage

Monmouthshire b. s. Contacted me and put me on a cheaper 2 year deal. Reviewed on: 12th November 2019

Best mortgage provider - Monmouthshire

We have had our mortgage with the Monmouthshire for a number of years. They have been flexible as we’ve added to the loan or reduced it, and as we’ve altered the borrowing length as our needs have changed. They have been easy to talk to despite our living quite away from the nearest branch, and the interest rates have always been competitive. I would recommend the Monmouthshire Building Society to anyone looking for services they provide. Reviewed on: 12th November 2019

Fantastic mortgage provider

Very helpful throughout the mortgage process from start to finish Reviewed on: 12th November 2019

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