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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (312 reviews)

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4.84

Based on 312 reviews, last reviewed 11th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Leon Jenkins as been a pleasure to deal with. Leon Jenkins as been a pleasure to deal with. Very patient and understanding. Highly knowledgeable and friendly. Reviewed on: 11th September 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (312)

The best mortgage society ! Wouldn’t go anywhere else

Leon helped me get my mortgage 11 years ago and has given me great clear advice today on my options. He is truly an asset to your company Reviewed on: 13th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Leon Response date: 17th September 2024

Excellent staff with very honest appraisals

Excellent staff with very honest appraisals Reviewed on: 12th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience. Response date: 13th September 2024

Excellent and Friendly Service

I have been dealing with MBS for a number of years service and I am very happy with the service provided by them. My contact originally was with Marli Miller and is currently with Jamie Warburton, both have given excellent professional advice, which has shown understanding of my personal circumstances and financial requirements. Responses have always been prompt and information clearly given both on the telephone and in written communication. Reviewed on: 11th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you are happy with our service. Your comments have been passed on to Marli and Jamie. Response date: 12th September 2024

Peter the Financial/Mortgage Advisor is excellent.

Peter the Financial/Mortgage Advisor is excellent. Great customer service, ensures information provided is understood. Reviewed on: 10th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage advisor Peter, we are so pleased that you have had a good experience with the Society. Your feedback has been passed on. Response date: 12th September 2024

Excellent Customer Service

I have just renewed my mortgage product and found the whole experience very good. Jamie was very friendly, the whole call felt relaxed and I didn't feel rushed in asking questions and making decisions. Reviewed on: 30th August 2024

Anita was fantastic

Our mortgage advisor, Anita, could not have been more helpful. She went out of her way with every enquiry to ensure she fully understood the request and could advise accordingly. Reviewed on: 29th August 2024

Debs and Claire are amazing

Debs and Claire were amazing to us throughout. We had a very stressful house buying experience but they were always there for us. I would recommend them to anyone and can’t thank them enough for all they did for us. Reviewed on: 26th August 2024

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

In branch service review

Local with access to a branch. Improve the online banking system, difficult to set-up and log-in. Reviewed on: 6th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th September 2024

Michelle was very helpful through our additional bor...

Michelle was very helpful through our additional borrowing process and would highly recommend her to anyone requiring services from Monbs Reviewed on: 5th August 2024

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