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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (228 reviews)

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4.82

Based on 228 reviews, last reviewed 21st Jun 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great, personalised experience. Great, personalised experience. The process is straightforward, with minimal paperwork and a common sense approach. I particularly like that I do not ... Read more Reviewed on: 21st June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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Monmouthshire Building Society Mortgages reviews (228)

Absolutely fabulous!

Great to have such a service om my doorstep. I don't think i would be in the property i have now without their products and support. Reviewed on: 12th November 2019

quality service

I have dealt with the Monmouthshire twice for mortgages and they have been very helpful and professional. I had very good products with staff that made the whole experience personal and not overwhelming. Reviewed on: 12th November 2019

EXCELLENT Service always

Had a mortgage in 1963 and paid up before time . Reviewed on: 12th November 2019

Efficient service

Lincolnshire Building Society approached us to see if there was a better deal they could offer. I was dealt with extremely efficiently over the phone with the result that the term of our mortgage was reduced. I would happily recommend to all our friends and family Reviewed on: 12th November 2019

Best Service and Provider of Specialist Mortgages

From beginning to end I received excellent customer service when applying for a mortgage. At all times the Monmouthshire Building Society were helpful and courteous, listening to my needs and ensuring that I got the best mortgage deal. Reviewed on: 12th November 2019

Personalised service

We applied for a Holiday Let Mortgage 3 years ago. There are very few providers. I was impressed then by the personal feel of the service I got and the fact that i didn't need to be passed around to anonymous teams for a decision in principle and got follow up from the same contact (Adviser) all the way through. Last year I had a complaint regarding timing of a renewal notice and it was handled well and very fairly. I would definitely recommend them for this product and would consider others from them Reviewed on: 12th November 2019

No issues. Good competitive rates

Easy to renew. Good prices. Fully informed with plenty of notice when it's time for renewal. Only thing I can say that needs improvement is the ease of use of the online accounts. Reviewed on: 12th November 2019

Would recommend

Friendly, professional staff, great deal. Reviewed on: 12th November 2019

Great Communication

Application process great, single point of contact who was able to deal with underwriters quickly. Reviewed on: 12th November 2019

Great customer service and locally focused company

We took a mortgage out with the Monmouthshire 7 years ago. We would not hesitate to recommend them as we have always found them to be friendly, helpful, efficient and very straightfoward to deal with. We later had to remortgage when we needed to rennovate the same property, and their mortgage adviser was great - we felt listened to, and they were able to help us. We've had a much better experience with them than the bigger companies (no hidden charges etc). One thing to note - our independent mortgage broker initially overlooked them as they didn't realise we were in their 'catchment' area - so worth asking for them if you live in the Forest of Dean/Monmouthshire area. Reviewed on: 12th November 2019

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