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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (263 reviews)

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4.80

Based on 263 reviews, last reviewed 31st Dec 2025

26% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Pleasant helpful discussions with pleasant helpful p... Pleasant helpful discussions with pleasant helpful people Reviewed on: 31st December 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (263)

I Cant explain in words how fantastic Danielle was !

I Cant explain in words how fantastic Danielle was !!!! Reviewed on: 26th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Danielle. Response date: 26th February 2024

Amazing Anita

I feel so lucky to have had Anita's guidance and support throughout the rate switch/ remortgage process. She went above and beyond and was extremely generous with her time to ensure the product met my needs. Thank you! Reviewed on: 21st February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with your rate switch process. Your comments will be passed on to Anita. Response date: 22nd February 2024

I had a truly exceptional experience with Monmouthsh...

I had a truly exceptional experience with Monmouthshire, specifically the outstanding customer care provided by Oliver Taki in the mortgages team. Oliver demonstrated a remarkable level of professionalism, friendliness, efficiency, and speed in every interaction, setting a standard that exceeded my expectations. While my experience with Oliver was stellar, I did find the underwriting process more challenging compared to anecdotes I had heard from friends and family who had chosen different mortgage providers. While the difficulties with underwriting will influence my decision on whether to choose Monmouthshire again in the future, I must underscore that the positive impact of Oliver Taki's exceptional customer care which made my overall journey with Monmouthshire worthwhile. Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society., your feedback will be passed on to Oliver and the Underwriting team. Response date: 19th February 2024

Oli was extremely professional, friendly and helpful

Oli was extremely professional, friendly and helpful Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Oli. Response date: 16th February 2024

Mortgage Fix Expiry

Met with Oliver Taki to look at options for mortgage where fixed rate comes to an end in early March. Oliver was professional, courteous and patient throughout and we are very happy with the outcome, both in terms of repayment, term and flexibility. A very easy recommend, thank you. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you are happy with the service that you received during your mortgage appointment. Your feedback will be passed on to Oliver. Response date: 15th February 2024

Olly Fantastic Mortgage Advisor

Olly is a brilliant advisor, he coped with my many changing requirements, thoroughly presenting all the options and assisting throughout the process. Highly recommended. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with our Mortgage Advisor Olly. We will share your feedback with Olly. Response date: 14th February 2024

Great experiance - Oliver Taki very helpful

Great experiance - Oliver Taki very helpful Reviewed on: 18th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience. Your comments will be passed on to Oliver. Response date: 18th January 2024

Leon was very good, friendly and informative, happy...

Leon was very good, friendly and informative, happy with the service overall never felt too overwhelming at all, would definitely recommend to other people Reviewed on: 3rd January 2024

Great

Excellent and efficient service when renewing my mortgage to a new rate. My advisor Hristina gave clear and helpful information. Reviewed on: 28th December 2023

Peter Gomersall / Fixed Rate Mortgage Expiry

Have been discussing fixed rate expiry due in March 2024. Pete has been extremely helpful, professional and patient throughout. Meeting now arranged in mid January. Thanks. An easy recommend. Reviewed on: 21st December 2023

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