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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (201 reviews)

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4.79

Based on 201 reviews, last reviewed 6th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Great Service Big thanks to Oliver for making our remortgage process so simple and for a great service! Reviewed on: 6th February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (201)

Review of the Monmouthshire Building Society, Mortgages:

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

Excellent staff with very honest appraisals

Excellent staff with very honest appraisals Reviewed on: 12th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience. Response date: 13th September 2024

Excellent and Friendly Service

I have been dealing with MBS for a number of years service and I am very happy with the service provided by them. My contact originally was with Marli Miller and is currently with Jamie Warburton, both have given excellent professional advice, which has shown understanding of my personal circumstances and financial requirements. Responses have always been prompt and information clearly given both on the telephone and in written communication. Reviewed on: 11th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you are happy with our service. Your comments have been passed on to Marli and Jamie. Response date: 12th September 2024

Peter the Financial/Mortgage Advisor is excellent.

Peter the Financial/Mortgage Advisor is excellent. Great customer service, ensures information provided is understood. Reviewed on: 10th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for our mortgage advisor Peter, we are so pleased that you have had a good experience with the Society. Your feedback has been passed on. Response date: 12th September 2024

Excellent Customer Service

I have just renewed my mortgage product and found the whole experience very good. Jamie was very friendly, the whole call felt relaxed and I didn't feel rushed in asking questions and making decisions. Reviewed on: 30th August 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jamie. Response date: 2nd September 2024

Anita was fantastic

Our mortgage advisor, Anita, could not have been more helpful. She went out of her way with every enquiry to ensure she fully understood the request and could advise accordingly. Reviewed on: 29th August 2024

Debs and Claire are amazing

Debs and Claire were amazing to us throughout. We had a very stressful house buying experience but they were always there for us. I would recommend them to anyone and can’t thank them enough for all they did for us. Reviewed on: 26th August 2024

In branch service review

Local with access to a branch. Improve the online banking system, difficult to set-up and log-in. Reviewed on: 6th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th September 2024

Michelle was very helpful through our additional bor...

Michelle was very helpful through our additional borrowing process and would highly recommend her to anyone requiring services from Monbs Reviewed on: 5th August 2024

Courteous & knowledgeable Mortgage Advisor.

Great guidance from a courteous and helpful Mortgage Advisor Leon Jenkins. Being new myself to taking over the mortgage product switch, Leon was patient, extremely knowledgeable and took time to explain my options. Made something l dreaded sorting out a more pleasant experience. Many thanks Leon! Reviewed on: 31st July 2024

Reply from Monmouthshire Building Society Thank you for your review. We are so pleased to hear that you had a good experience whilst switching your mortgage product. We will pass your comments on to Leon. Response date: 31st July 2024

In branch service review

Cashier was really helpful and congratulated us on paying off our mortgage. Asked if we were celebrating by going out for a meal. Lovely service. Reviewed on: 26th July 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024

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Monmouthshire Building Society: Mortgages reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Mortgages reviews (201)

Great advisor. Dreadful process.

Excellent staff with very honest appraisals

Excellent and Friendly Service

Peter the Financial/Mortgage Advisor is excellent.

Excellent Customer Service

Anita was fantastic

Debs and Claire are amazing

In branch service review

Michelle was very helpful through our additional bor...

Courteous & knowledgeable Mortgage Advisor.

In branch service review

Do you have a different Monmouthshire Building Society product?

There's still more to see!

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