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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (249 reviews)

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4.77

Based on 249 reviews, last reviewed 30th Sep 2025

36% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Quick and easy. Quick and easy. Michelle Groves was knowledgeable and easy to talk too. He understood our needs and was very helpful Reviewed on: 30th September 2025

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (249)

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

The advice was good and professional the agent caref...

The advice was good and professional the agent carefully explained my options and give me his opinion about which would suit me. Reviewed on: 27th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 27th September 2024

As always, Olly was amazing handling my mortgage app...

As always, Olly was amazing handling my mortgage application. Reviewed on: 26th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Olly. Response date: 26th September 2024

Oliver was a pleasure to deal with and made everyth...

Oliver was a pleasure to deal with and made everything sound so simple to understand for someone who knows not much about how mortgages work . Absolutely top bloke Reviewed on: 24th September 2024

Peter Gomersall your mortgage advisor is just so rel...

Peter Gomersall your mortgage advisor is just so reliably good he always responds usually the same day and covers off all of my queries. It is him that makes me feel that the level of customer service is excellent. He needs to be retained by you …. Reviewed on: 23rd September 2024

Moving home

I have a current mortgage with yourselves but I am looking to move home so I have been speaking to Michelle Groves who has taken me through the application so far and all I can really say is that she is an absolute asset to the company, she is polite and courteous, provides all information and explains everything perfectly. She was a joy to deal with please pass on my thanks Reviewed on: 20th September 2024

Great customer service

We have dealt with Monmouthshire for several years and have always spoken with Peter Gomersall, he is fantastic, very friendly and efficient, he is main reason why we have never gone anywhere else for a mortgage Reviewed on: 16th September 2024

The best mortgage society ! Wouldn’t go anywhere else

Leon helped me get my mortgage 11 years ago and has given me great clear advice today on my options. He is truly an asset to your company Reviewed on: 13th September 2024

Excellent staff with very honest appraisals

Excellent staff with very honest appraisals Reviewed on: 12th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience. Response date: 13th September 2024

Excellent and Friendly Service

I have been dealing with MBS for a number of years service and I am very happy with the service provided by them. My contact originally was with Marli Miller and is currently with Jamie Warburton, both have given excellent professional advice, which has shown understanding of my personal circumstances and financial requirements. Responses have always been prompt and information clearly given both on the telephone and in written communication. Reviewed on: 11th September 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are so pleased that you are happy with our service. Your comments have been passed on to Marli and Jamie. Response date: 12th September 2024

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