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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (1365 reviews)

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4.91

Based on 1,365 reviews, last reviewed 23rd Feb 2025

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Opening a savings account for my parents I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond to help m... Read more Reviewed on: 23rd February 2025

Latest lowest rating:

1

Poor interest rates & poor customer service Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they con... Read more Reviewed on: 22nd January 2024

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1365)

Review of the Monmouthshire Building Society, Savings:

Monmouthshire Building Society Branch Review

Love the staff in Brecon and the convenience of having a branch. Reviewed on: 23rd November 2023

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 11th December 2023

In branch service review

Nothing to improve on - Vicki explained everything in Layman's terms for us. Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your feedback will be shared with Vicki. Response date: 19th December 2024

In branch service review

Excellent personal service. I like having an actual branch I can visit, and having a physical passbook. The staff are excellent, well informed and very pleasant. No improvements needed. Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for your review, it is great to hear your positive feedback. Response date: 19th December 2024

In branch service review

Always a pleasure to come into branch. All the staff are friendly and helpful. Any questions are answered in a satisfactory way. Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we really appreciate your feedback. Response date: 19th December 2024

In branch service review

Nice to be able to visit a branch - easy and friendly too. Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Response date: 19th December 2024

In branch service review

Friendly, branch in Ross-on-Wye, convenient opening hours and convenient for my home. Reviewed on: 21st November 2024

Reply from Monmouthshire Building Society Thank you for leaving feedback following a visit to our Ross-on-Wye branch. Response date: 19th December 2024

Excellent Customer Service at the Cwmbran Branch

Excellent customer experience in the Cwmbran branch this week with Eleri at the desk. Eleri was kind, helpful and really lovely to talk to. I was withdrawing money from my savings accounts and Eleri talked me through a new process they are trialling for withdrawals, which I thought was fantastic and much more efficient than previous. Monmouthshire staff, like Eleri, are always very positive and you leave the branch with a smile and that happy, positive inner feeling. Thank you and see you again soon x Reviewed on: 21st November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Eleri. Response date: 21st November 2024

In branch service review

Great service in the Caldicot branch, especially Andrea. They saw us at the last minute and conducted our business well. Nothing to improve. Reviewed on: 18th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Caldicot branch, your feedback will be shared with Andrea. Response date: 19th December 2024

In branch service review

Customer service in the Caldicot branch is great, the account I have serves its purpose. Modernising withdrawals online would be great. Reviewed on: 18th November 2024

Reply from Monmouthshire Building Society We are so pleased that you received great customer service in Caldicot, thank you for your feedback in regards to modernising online withdrawals. Response date: 19th December 2024

In branch service review

Welcoming and helpful staff, able to sort out my query in a professional manner. I can't see anything that would need improving. Reviewed on: 18th November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 19th December 2024

In branch service review

Easy access with good opening hours. Reviewed on: 18th November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave feedback. Response date: 16th January 2025

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Monmouthshire Building Society: Savings reviews

36% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Savings reviews (1365)

Monmouthshire Building Society Branch Review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Excellent Customer Service at the Cwmbran Branch

In branch service review

In branch service review

In branch service review

In branch service review

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