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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,365 reviews, last reviewed 23rd Feb 2025
36% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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92%
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8%
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Latest highest rating:

5

Opening a savings account for my parents I was opening an account for my parents, using my POA on Monday 17th February in Whitchurch branch, Cardiff. Fran Wroe went above and beyond to help m... Read more Reviewed on: 23rd February 2025
Debbie R's avatar
Debbie R

Latest lowest rating:

1

Poor interest rates & poor customer service Poor interest rates, can get much higher interest rates elsewhere with better customer service and access. I've tried getting help before and they con... Read more Reviewed on: 22nd January 2024
Wales25's avatar
Wales25
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1365)

Review of the Monmouthshire Building Society, Savings:

Monmouthshire Building Society Branch Review

2
I like the friendly, local place, it's convenient. You could improve as there is no complaints system with a follow-up, it's taken 2 weeks to determine if a cheque eas cashed and at least 3 telephone calls/3 personal visits too. The Monmouthshire Building Society had the cheque in their possession from 21/09/23 and I have a letter from my bank saying it hadn't been paid into my account. It's really upset me. Reviewed on: 18th October 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. We will use your feedback to help improve our services and member experience. Response date: 6th November 2023
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Monmouthshire Building Society

In branch service review

5
Friendly and efficient staff. Excellent service - lovely office in Cardiff. Reviewed on: 11th January 2025

In branch service review

5
Good - High street presence. Improve? - Would prefer computer access online rather than app based. Reviewed on: 11th January 2025

In branch service review

5
Good locations. Friendly service from Karen and Carey. Reviewed on: 11th January 2025

In branch service review

5
Newport - Caerleon Road branch - very personalised treatment/advise. Very friendly, approachable and professional staff. Reviewed on: 11th January 2025

In branch service review

5
The staff are amazing, nothing is too much trouble for them. Reviewed on: 10th January 2025

In branch service review

5
Service with kindness and a smile. Reviewed on: 10th January 2025

In branch service review

5
Very friendly and helpful staff. No Whelsh!. Reviewed on: 10th January 2025

In branch service review

5
Pleasant surroundings, happy and helpful staff, full explanations given on products. Reviewed on: 10th January 2025

In branch service review

5
Friendly, helpful staff. Seen straight away by Kate. Reviewed on: 10th January 2025

In branch service review

4
Very efficient!! Everything fully explained. Very friendly staff!. Reviewed on: 10th January 2025

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