Write a review

Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15381 reviews)

View other Monzo products

4.92

Based on 15,381 reviews, last reviewed 24th Feb 2025

5722% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Best credit card I tried to get credit card from my primary provider in vain, but Monzo made it simple and the Flexicard is so cool. Reviewed on: 24th February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

Read all reviews See your review

About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15381)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Best bank account I've ever had .

Best bank account I've ever had . Reviewed on: 12th February 2025

Fun whimsical engaging design and features

Fun whimsical engaging design and features Reviewed on: 12th February 2025

Amazing and superb service

Banking with Monzo like never before. Amazing service. Superb, top notch service Reviewed on: 12th February 2025

i recommend monzo to everyone

Monzo makes saving money fun. it's so easy to organise and keep track of your money. a great bank i'm proud to be with Reviewed on: 12th February 2025

Amazing customer service, very knowledgable and quic...

Amazing customer service, very knowledgable and quick to answer calla Reviewed on: 12th February 2025

Fab service I would definitely recommend

Fab service I would definitely recommend Reviewed on: 12th February 2025

I love using Monzo.

I love using Monzo. It's has the best user friendly interface Reviewed on: 12th February 2025

Very good bank.

Very good bank. Feels safe and great customer service Reviewed on: 12th February 2025

Best account used in England so far

Best account used in England so far Reviewed on: 12th February 2025

Intuitive, simple & informative

Of all the different banks I’ve used, Monzo is easily the most intuitive service to use. Simple, friendly & informative. Reviewed on: 12th February 2025

Do you have a different Monzo product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from Smile Bank 3.76 from 101 reviews
FlexDirect
from Nationwide 4.32 from 252 reviews
Club Lloyds Current Account
from Lloyds Bank 4.31 from 523 reviews

There's still more to see!

Monzo has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub