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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14847 reviews)

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4.92

Based on 14,847 reviews, last reviewed 4th Jan 2025

75% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good for everything Efficient. Good at organising your money with pots(with decent interest i may add). Flawless when transferring money to other accounts - i had issues ... Read more Reviewed on: 27th November 2024

Latest lowest rating:

1

Disgraceful bank. Disgraceful bank. Poor service and incompetent staff. Many better alternatives! They cancel accounts with no reason, make errors when giving pay back ... Read more Reviewed on: 4th January 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14847)

Review of the Monzo, Current Account:

AVOID THIS BANK! CROOKS AND. CRIMINALS

Monzo Bank froze my account and made the decision to close it, withholding all of my funds and leaving me and my two young children—a six-month-old baby and a toddler—without any way to buy food, pay for heating, or keep our electricity on. I provided Monzo with every piece of documentation they requested, including proof of an incoming transaction from a well-established UK business and all related invoices, yet they have ignored everything. Instead, they’ve kept our money and left us in the dark without a word of explanation. I am horrified by how Monzo has treated us. After repeatedly explaining to them how serious our situation is and showing them proof that we have access to no other means or funds from elsewhere they took the unimaginable step of blocking my phone number entirely from being able to call them and cutting off any way for me to reach them via a call. No calls or messages ever became heated or escalated, I simply begged for help to get my children and me through this crisis. For Monzo to prevent me from even contacting them is heartless and cruel. No bank or financial institution blocks your phone number to ensure it’s harder and difficult for you to obtain your funds and should never treat a customer this way even if they have decided to terminate banking relationship our crime is that a uk business paid us and we provided everything they asked for immediately. This is not how a regulated financial institution should behave—it’s what you would expect from criminals who take your money and disappear, with no thought or care for the people they harm. I am at my breaking point. We are suffering without access to our own funds, and the stress is unbearable. Monzo has shown complete disregard for our well-being even tho stated plenty of times and begged for release of our funds and made them aware on numerous occasions about the young children,Their actions are unethical, unprofessional, and shockingly inhumane. Reviewed on: 7th November 2024

Fantastic provider. Monzo the One

Fantastic provider. Easy to use and revolutionised the game for virtual banking. Resolve issues quickly and make it so easy to do banking. Reviewed on: 29th May 2024

I love Monzo, I have almost all my finances with the...

I love Monzo, I have almost all my finances with them now. App is reliable and easy, never have issues, payments go through and it’s very secure. Reviewed on: 28th May 2024

Terrible customer service.

Terrible customer service. No updates to fraud enquiry in over a month and support staff send a consistent stream of copy and paste answers with no further information and full of patronising words and emojis. Impossible to speak to someone who can actually help. Reviewed on: 27th May 2024

account opening experience is efficient.

account opening experience is efficient. Reviewed on: 25th May 2024

simple and easy to use

it is very straightfoward and easy to use. everything can be done through the app at the click of a button and there are good partnerships. e..g wise Reviewed on: 24th May 2024

Inability to easily reach customers service

Couple weeks ago my card was stolen and money taken from my account to purchase items I did not initiate. I have never been so frustrated especially trying to get in contact with its customer service. Almost like monzo is not interested in engaging with the customers no matter the issue. It has been a long and tiresome Reviewed on: 24th May 2024

Monzo has quite literally changed my financial life.

Monzo has quite literally changed my financial life. There just aren’t enough good things I can say about it. It’s banking as it should be. Easy, convenient, with help when I need it. The pots function, the kerching noise, the unique card, the analysis. I love it all. Reviewed on: 24th May 2024

It is very user friendly.

It is very user friendly. The online banking gives a satisfactory experience to the users. We can generate personalised statement whenever we want giving the users ultimate control on their accounts. We can add our other bank accounts and credit cards to have all the information under one app. Reviewed on: 24th May 2024

Veering user friendly and best services

Veering user friendly and best services Reviewed on: 24th May 2024

Excellent service on a simple app.

Very quick and easy to set up a simple online app. Instant use notification. Great as a foreign currency card exchange rate shown immediately no charges for use abroad Reviewed on: 24th May 2024

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