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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15380 reviews)

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4.92

Based on 15,380 reviews, last reviewed 23rd Feb 2025

4655% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Easy to carry out transactions and great set up to a... Easy to carry out transactions and great set up to allow flexibility with how to spread your money Reviewed on: 23rd February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15380)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Monzo are still miles ahead of legacy high street ba...

Monzo are still miles ahead of legacy high street banks who are attempting to copy Monzo, but largely failing. Reviewed on: 14th February 2025

Love Monzo.

Love Monzo. Used all the high street banks and some have decent apps. Some have decent savings rates. But Monzo has it all. An amazing account for especially students who need to manage their budgets and not overspend. Monzo is great for this. Instant app notifications. No fees abroad. Competitive savings rates. What more could you ask for. Reviewed on: 14th February 2025

My experience of Monzo so far.

I joined Monzo in May 2024, and since then, they've been nothing but good. The app has always worked, and has been quick and easy to use. They've introduced several new features since I joined, which shows Monzo is constantly improving their services. Reviewed on: 14th February 2025

Honestly, amazing!

Honestly, can’t complain. They’ve been absolute angels both customer service and everything that they offer. Reviewed on: 14th February 2025

Incredible experience all round.

Brilliant customer service. The app is easy to navigate, fast, and offers loads of cool features and services. Like getting paid a day early. Also, the perks plan is incredible value for money because you get the free railcard (and free greggs), plus other nifty features like higher interest rates and credit insights. I cannot recommend monzo enough. Reviewed on: 14th February 2025

Very happy helpful excellent service

Very happy helpful excellent service Reviewed on: 14th February 2025

I am very happy with my Monzo account

I am very happy with my Monzo account Reviewed on: 14th February 2025

Practical solutions that are easy convenient and cus...

Practical solutions that are easy convenient and customer focused Reviewed on: 14th February 2025

Frozen my card for no reason.

Frozen my card for no reason.. waited and still waiting since a week… have no access to my money. I asked then if they needed anything from my side and they kept saying jt was with specialist team.. i have bills to pay i am struggling financially to get access to my own money. Lack of communication and care just the worst service ever Reviewed on: 14th February 2025

Always been so easy to use.

Always been so easy to use. The interface you provide is simple and efficient with great excellent ways to save and invest money. Reviewed on: 13th February 2025

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