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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15380 reviews)

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4.92

Based on 15,380 reviews, last reviewed 23rd Feb 2025

5711% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Easy to carry out transactions and great set up to a... Easy to carry out transactions and great set up to allow flexibility with how to spread your money Reviewed on: 23rd February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15380)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Monzo is just amazing!

Monzo is just amazing! Practical, functional and fancy! Reviewed on: 13th February 2025

Complete satisfaction

I’ve been using Monzo as my main bank account, and I couldn’t be happier. The app is intuitive and makes managing my money effortless, from real-time notifications to easy budgeting tools. Customer service has always been quick and helpful whenever I’ve needed it. Plus, features like instant transfers and fee-free spending abroad make it a standout choice. Highly recommend Monzo to anyone looking for a modern, hassle-free banking experience! Reviewed on: 13th February 2025

The best bank I have ever come across!

The best bank I have ever come across! Easy and quick to deal with queries and very informative. Reviewed on: 13th February 2025

What else do you need from a bank?

Never had any issues, plus always have options and offers for more than I'd expect a bank to do... What else is needed from a bank? Reviewed on: 13th February 2025

Nothing for customers on NI, coildnt care less, bad...

Nothing for customers on NI, coildnt care less, bad bank that simply exploits the online gimick, virtual cards arent actual virtual cards like with revolute, i dont understand how people can use that absute gar age Reviewed on: 13th February 2025

A great bank!

Since joining Monzo I have had no issues at all. I love certain features that this bank has that others don’t, for example getting paid 1 day early if paid with BACs. The set up process is very easy as well and the delivery of your debit card is quick and efficient, also while you are waiting you can still use your card on Apple Pay or google pay until it arrives! Definitely one of the best banks there is. Reviewed on: 13th February 2025

Monzo is an efficient bank that does the job.

Monzo is an efficient bank that does the job. Simple, intuitive, natural. Reviewed on: 13th February 2025

Open banking, and credit scores, should be free to all.

Open banking, and credit scores, should be under the free tier, matching other banks available. This is plain and simple money gouging, which they could be making elsewhere, again, like all other banks. Reviewed on: 12th February 2025

Just makes banking, especially saving much easier fo...

Just makes banking, especially saving much easier for the everyday user Reviewed on: 12th February 2025

Best bank account I've ever had .

Best bank account I've ever had . Reviewed on: 12th February 2025

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