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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15374 reviews)

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4.92

Based on 15,374 reviews, last reviewed 21st Feb 2025

4600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Great bank Been with monzo since they released beta testing.Been a flawless experience to date no issues and no problems. Reviewed on: 21st February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15374)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Great bank

Been with monzo since they released beta testing.Been a flawless experience to date no issues and no problems. Reviewed on: 21st February 2025

Awesome all round experience.

Awesome all round experience. Easy to open, easy to run. And Monzo flex makes owning a credit card responsibly and ethically so effortless Reviewed on: 21st February 2025

Fantastic bank, adore the app, so user friendly and...

Fantastic bank, adore the app, so user friendly and easy to navigate. Love the round up, cashback and pot features. Have been using this for years as my main bank and will never go back! Reviewed on: 21st February 2025

Never have any problems.

Never have any problems. Account has good functionality. Reviewed on: 21st February 2025

Great app design, very intuitive and just keeps impr...

Great app design, very intuitive and just keeps improving with time. Great features which no other bank can compare to. Reviewed on: 20th February 2025

User friendly!

Easy to transfer money, and the look and ease of use of the app is great! Reviewed on: 20th February 2025

Great for savings

Finding all the help tools is great I've been able to start using it more for savings, love penny challenge Reviewed on: 20th February 2025

Undoubtedly Monzo is best!

Undoubtedly Monzo is best! I don’t even use any other bank now. Reviewed on: 19th February 2025

I love Monzo and I use it as my main bank.

I love Monzo and I use it as my main bank. I especially love the pots feature as they help me budgeting my salary every month Reviewed on: 18th February 2025

Monzo has made banking enjoyable

Since setting up my account with Monzo, I have never been more invested in my money, returns, savings and ISAs. I absolutely love the app, it's so easy to use. I would absolutely recommend them (and have done already) to anyone wanting to take control of their finances. Reviewed on: 18th February 2025

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