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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (17067 reviews)

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4.92

Based on 17,067 reviews, last reviewed 13th Apr 2025

107050% increase in 5 star reviews

in the past 90 days

175% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

I have a paid account with a few perks. I have a paid account with a few perks. Got the account for the app really, but over time there seem to be more good things being added. Reviewed on: 13th April 2025

Latest lowest rating:

1

Poor support Horrendous customer support, had to wait for weeks to get my account unlocked. Took away all my money and uninstalled Reviewed on: 13th April 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (17067)

Review of the Monzo, Current Account:

Best UK current account by far - faster, slicker, more innovative and transparent than everyone else.

Monzo... where to start?! They've consistently raised the bar for every aspect of what a bank should be for me, to a level higher than even the other challenger banks. They first won me over by offering instant, detail-filled notifications about everything which happens on my account (not just payments, but verifications, refunds, declines, fees etc.) - telling me things like the decline I just had was because I entered the wrong CVV! Then, they built more features on top of the platform (e.g. savings pots which you can specify certain direct debits to come out of, etc.). Then they launched overdrafts and loans, both of which I've not used and have found a very smooth user experience with no delays at any stage of the process. I should note, that while my Monzo is my main account for my salary and almost all bills, the card I spend with regularly is my Curve card (which usually spends directly from my Monzo, but gives me unique things which only Curve can do) - Monzo and Curve are my two most loved fintech products. Right from the start, Monzo have been more transparent and communicative as a company than almost any other company I know, even outside of the finance and technology areas! For example, their easy-reading but super-detailed "Making Monzo" blog is a goldmine of interesting insights and technical expertise which shows how incredibly talented their team are, and builds up my trust in them massively as the kind of company I want to deal with. When things go wrong at traditional banks, they keep it quiet at all costs, sweep it under the rug, downplay it and lie about it to stop people worrying. Half of the time, when things go wrong at those banks, you don't even know it! Your expectations are actually so low of what service you receive (e.g. transactions taking days to fully complete, no banking at the weekend or even overnight...), that they actually have quite a lot of time to fix things quietly in the background without telling you. However with Monzo, when things go wrong they immediately tell everyone about it, scramble to fix it, then afterwards write up a super detailed blog post explaining exactly what went wrong (in all the gory technical detail) and what they're doing to make sure it never happens again. Now THAT is what I want from my bank, and in that area of transparency, Monzo are a million miles ahead and leading the pack. I can only hope they are as successful as they deserve to be, and their company culture is around for a long time. <3 Reviewed on: 3rd January 2020

I have a paid account with a few perks.

I have a paid account with a few perks. Got the account for the app really, but over time there seem to be more good things being added. Reviewed on: 13th April 2025

Help just a chat away

Whenever I have had a query about my account, I just put the query in the help section and I get a response sooner than I would have made a call to any other physical bank. They are very efficient and at the moment they have an excellent savings programme called 1p saving challenge. It is helping me save without a pinch. Reviewed on: 13th April 2025

Poor support

Horrendous customer support, had to wait for weeks to get my account unlocked. Took away all my money and uninstalled Reviewed on: 13th April 2025

It's best banking app that I have.

It's best banking app that I have. Reviewed on: 13th April 2025

Best bank ever, I’d highly recommend

Best bank ever, I’d highly recommend Reviewed on: 13th April 2025

Love how modern they are as a bank.

Love how modern they are as a bank. Things like pots, paying bills from pots, split the bill, tracking spending are great features! Reviewed on: 13th April 2025

very good service everything good

very good service everything good Reviewed on: 13th April 2025

I used Monzo. Excellent

I used Monzo. Excellent for send money and everything. Reviewed on: 13th April 2025

Supportive bank. Continually evolving for the better.

I’ve been with Monzo since 2018 and it’s been amazing to see it grow into an incredible bank. I joined for the withdrawals when travelling but now have even more protection - travel, phone and breakdown cover. I also am able to save money in pots, get paid early, and use the app to the maximum. Their app has been extremely helpful for me as a neurodiverse individual and helps me to stay in control of my finances. Reviewed on: 13th April 2025

I absolutely love my Monzo account

I absolutely love my Monzo account Reviewed on: 13th April 2025

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