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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (870 reviews)

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4.38

Based on 870 reviews, last reviewed 11th Mar 2025

1533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

They are the best on various areas like both Mobile... They are the best on various areas like both Mobile Application and Customer Value. Reviewed on: 11th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave...

Nationwide FlexAccount reviews (870)

Review of the Nationwide, FlexAccount:

Disgraceful support & banking facility

Disgraceful customer service and banking facility. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years. Dont let the false advertisements ... on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work. Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Reviewed on: 23rd March 2020

Problem free.

Easy to use app. Easy money transfers. Competitive savings rates. Loyalty bonus. I have had no problems in the five years I have been withNationwide. Reviewed on: 26th February 2025

Amazing bank with great customer service.

Amazing bank with great customer service. Great value for money. They keep their banks on the high street and they give back to their customers. The benefits I had with Lloyds, were the same as Nationwide and moving from Lloyds to Nationwide saved me £10 per month, keeping the same benefits. Reviewed on: 26th February 2025

Nationwide Banking service

Best Banking service I have ever known. Secure, helpful, expert, and friendly. Fair Savings accounts, and other financialnproducts Reviewed on: 26th February 2025

Realistic choices, exceedingly good customer service

A solid service with realistic choices, little need to contact customer services when required they are quick to respond and exceedingly helpful Reviewed on: 26th February 2025

Fast reliable service and gives back to users.

Fast reliable service and gives back to users. Reviewed on: 26th February 2025

Excellant customer services

Excellant customer services and very helpful if you require advice Reviewed on: 26th February 2025

My local branch are friendly and helpful

My local branch are friendly and helpful Reviewed on: 26th February 2025

Nationwide have always given me reliable service and...

Nationwide have always given me reliable service and been helpful if I have approached them in branch or via phone. I also appreciate their ethics. Reviewed on: 26th February 2025

They are a good banking provider with good incentive...

They are a good banking provider with good incentives like fast hassle free banking. Reviewed on: 26th February 2025

How to feel valued and appreciated.

I always feel valued and welcomed at Nationwide with always a person to help me when necessary. Rarely do I have a problem but always is it very soon sorted out. I also get interest on the money in my account. Nothing is too much for the staff to help you. Reviewed on: 26th February 2025

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