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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.93

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Friendly service, knowledgeable staff, reasonable rates

Always there to help and resolve, at short notice, when a question or possible issue arises. Reviewed on: 8th November 2017

nationwide benefits

Great service and customer service provide a service that feels close and not far away Reviewed on: 8th November 2017

Caring for it's customers

A great account for over 65's, factoring in the usual cost of travel insurance. Reviewed on: 8th November 2017

Great bank account

I think this bank account provides great value for money for the monthly fee especially considering the free insurance products provided. I have had to use the free mobile phone insurance twice and have had excellent service both times. The debit and credit cards are commission free when using abroad and give good exchange rates. The online banking is easy to use. Also gives excellent interest rate on regular saver account available with account. Reviewed on: 8th November 2017

A great account with lots of benefits.

My husband & I transferred our joint account to the Nationwide some years ago (with him being the lead customer). Although there is a monthly fee, it still outweighs our previous bank account as we were saving costs on other things, such as car breakdown, etc. We earn 5% on our money each month, which, in reality, reduces the monthly fee. In addition, we have been awarded £100 eaach time we recommended the account to a friend, both our friends and ourselves earning £100. Earlier this year I changed our other joint account (with me as the lead customer) to Nationwide and both of our accounts were credited with £100 for the change. The change over was seamless and we have a very personal service at our local branch, where staff are always happy to help with any concerns or problems we have. All in all a first class account which I would have no hesitation in recommending. Reviewed on: 8th November 2017

second chance

When no other bank would give me an account, Nationwide was there. I am now on my feet and manage my money successfully. Thank you Nationwide for my second chance. Reviewed on: 8th November 2017

Good value for money

We've used the travel insurance, mobile insurance and the car breakdown service this year and the interest rate is good too Reviewed on: 6th November 2017

Easy to get hold of, very helpful and good services offered

Easy to get hold of, very helpful and good services offered Reviewed on: 6th November 2017

Good account however the Mobile Insurance is completely dreadful.

Good overall account, credit interest, free worldwide atm withdrawals, worldwide travel insurance. However the mobile phone insurance provided by lifestyle services group is completely dreadful. Water damage to my handset. Day 1 - Made claim and sent handset to Ashford to be repaired by Royal Mail special delivery. Day 11 - Recived handset back repaired. Day 12 - Handset stopped working with the same fault and called them immediately to report this (evening ) Day 13 - Handset sent back to be repaired Day 18 - Still waiting for the handset to be returned Made multiple telephone calls, no one can provide a date to when I'll get a repaired or replacement handset. Reviewed on: 19th October 2017

Travel Insurance

I had requirment to claim for canclation of a weekend break dur to my whife being medicaly unable to travel. I needed to claim for the costs of flights and the first nights accomodation. A quick phone call and everything was sorted instanty over the phone a fantastic painless process I am highly impressed. Reviewed on: 24th September 2017

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