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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.97 (317 reviews)

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3.99

Based on 317 reviews, last reviewed 16th Apr 2025

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Free foreign atm cash withdrawals I love the free foreign atm withdrawals from the flexplus. I travel abroad a lot so the monthly fee is well worth it. Reviewed on: 16th April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (317)

Review of the Nationwide, FlexPlus:

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

Free foreign atm cash withdrawals

I love the free foreign atm withdrawals from the flexplus. I travel abroad a lot so the monthly fee is well worth it. Reviewed on: 16th April 2025

Been a customer since 1985.

Been a customer since 1985. No desire to change. Great service, great App, great value products and services. Reviewed on: 13th April 2025

FlexPlus account is good value for money.

The FlexPlus account is really good value for money. The monthly fee is £18 and includes mobile phone insurance, travel insurance and breakdown cover! And I love that Nationwide pay their customers when things are going well! Reviewed on: 10th April 2025

Customer Loyalty properly earned.

Despite an aversion to having a paid for account, Nationwide Flexplus works out cheaper than paying for the packaged elements separately. Also they actually have a high street presence and have made cash rewards for recent years. All this promotes Customer Loyalty. A rare and very welcome attribute for modern financial institutions. Reviewed on: 4th April 2025

Nationwide flexplus Great Product Great Service

The Nationwide flexplus account is an excellent account with good benefits and great service. Reviewed on: 3rd April 2025

Packaged benefits

The packaged benefits are very convenient and it is reassuring to know that the insurance is highly rated by Which? magazine. I have never had to use this insurance though. Reviewed on: 3rd April 2025

flexible banking and great app

Nationwide provides flexible banking and an app which is straightforward to use. Reviewed on: 2nd April 2025

Flexplus coverage

Flexplus privides our. Current account needs and also provides insurance and travel coverage Reviewed on: 2nd April 2025

The best bank on my experience so far

So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Lots of branches, excellent service.

Lots of branches, excellent service. Love the family insurances for £18 Reviewed on: 7th March 2025

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