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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.5 (106 reviews)

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4.47

Based on 106 reviews, last reviewed 13th Mar 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

24%

Latest highest rating:

5

No problems, costs nothing and very convenient. No problems, costs nothing and very convenient. I'm proud to be part of Nationwide. Reviewed on: 13th March 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (106)

Review of the Nationwide, FlexBasic:

the worst bank i have used to be completely honest...

the worst bank i have used to be completely honest Reviewed on: 15th February 2024

Fair, helpful, honest

Great staff and care about people Reviewed on: 1st February 2023

Very easy to use

I've always found them easy to communicate with and very polite. Reviewed on: 13th January 2023

Does everything it needs to

Good app, stores locally, good customer service Reviewed on: 17th September 2022

Well Established Company

A good experience when contacting for a query. Reviewed on: 25th July 2022

Friendly and helpful staff

I've always been impressed by the customer service at nationwide. Reviewed on: 15th February 2022

Good professional services

4 year and good team professional services all the best Reviewed on: 6th February 2022

Very flexible account

They are proactive in spotting suspicious account activity. They let you post cheques to the local branch so there's no need to visit in person. I've been with them for over 30 years so I'm still happy. Reviewed on: 5th February 2022

Terrible service

I recieved terrible service in the Southend On Sea branch with one member of staff actually lying about his name saying he was called Tim when in fact the complaints team tell me his name was Steve. When I complained about this and other events on the day I was phoned by David Knight a so called member relations consultant who lied himself to defend the indefensible. If this is the way Nationwide have gone it is a very sad indictment of society indicating these people would go to all lengths to save there jobs at the expense of customer service. Reviewed on: 28th January 2022

A family friendly mutual owned by us all

Any age can make use of the expertise of the advisors within the Nationwide Building society. I started my mortgage with them in 1980. After this was paid off I continued to save with them ad take their advice on the products available. These are always safe under the Financial Services regulations Reviewed on: 2nd October 2021

Absolutely sick of it

Im with nationwide bank but bank machine out of order as usual in Gillingham town centre went to halifax its says no funds available meantime it tells my bank ive had money out when i havent thanks halifax ill just let my new born baby starve the whole weekend while you sort your poxt machines out then. Reviewed on: 23rd September 2021

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