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NatWest: Black Account reviews

Name: Black Account
Rating: 4.61 (225 reviews)

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4.28

Based on 225 reviews, last reviewed 20th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Bad Customer Service.. It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which nev... Read more Reviewed on: 15th April 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Black Account reviews (225)

Review of the NatWest, Black Account:

everything takes as long as possible

everything takes as long as possible, if they say it can take up to 10 business days its going to take 11. this is when they don't mess something up and make you redo everything in which case they will still take as long as possible to tell you this. my account was frozen due to fraud and it was quicker for me to open another bank account than for NatWest to fix the issue. Reviewed on: 22nd August 2024

Always provided excellent personal service

Always provided excellent personal service Reviewed on: 20th April 2025

Bad Customer Service..

It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which never happened. Really needed to speak to someone but I never managed to. Reviewed on: 15th April 2025

Natwest A Taste of Excellence

I have banked with Natwest in excess of 40 years. their professionalism is second to none in the banking world. I have my main bank account with them, my mortgage, and savings products and I couldn’t be happier. Banking is easy on the Natwest App. I’m able to access all my account and manage them in one place. I can even add accounts that I have with other banks. It’s fantastic. Natwest products are very competitive and their customer service is brilliant. Reviewed on: 2nd April 2025

A fantastic account with a broad range of benefits.

A fantastic account with a broad range of benefits. The fee is high, but the rewards make it worthwhile. Reviewed on: 28th November 2024

It’s is good value as long as you use the additional...

It’s is good value as long as you use the additional bits. Branch is good but don’t use often. Online banking is spot on and does everything for me Reviewed on: 20th November 2024

Ditching Natwest

I've been a Natwest customer for 14 years and in the last month I've started to have problems getting access to lounges with my Dragonpass. Will be changing my bank account. Customer services are absolutely useless. Reviewed on: 21st October 2024

Mobile phone insurance service is outstanding

Mobile phone insurance service is outstanding Reviewed on: 1st September 2024

Poor value for money

This account used to be value for money , especially airport lounge access via Dragon pass, but unfortunately dragon pass is now a poor partner and doesn’t get as many seats in lounges , so you can’t get in - unless you pay £40 pp or higher . If you complain, Nat west pass you to dragon pass, who then quote their ts &cs and that if there no room for dragon pass , there’s no room - fair enough, but when trying to book a lounge (£5pp additional fee) there is no availability for dragon pass . But if you go direct to the lounges and pay the full fee they have availability . A sad and frustrating situation , as it used to be worthwhile , I’ll be moving my current account and using the saving to buy airport lounge as and when . Reviewed on: 7th June 2024

I have a current accounts, saving accounts and ISA.

I have a current accounts, saving accounts and ISA investing accounts with Natwest, their accounts are easy and simple to use and an added bonus is that they have physical banks you can pop into if you have any issues, brilliant Reviewed on: 12th April 2024

If there is -1000% for a bank customer service proba...

If there is -1000% for a bank customer service probably this bank will get the score. One of the worst experiences that I ever had dealing with a bank. They are just a joke. "The bank would not give you a reason to cancel my account", this was repeated in the call over 6 to 7 times. I have been with the bank since 2010 and this is the way they treat a loyal customer. I have been transferred 4 times in a call to find the correct department. Just a joke of a bank where the customer support team is abysmal. Why do you operate as a bank when you are closing our accounts without any valid reason? I have money in your bank. Very disappointed and will never come to this bank. Thank god did not have a credit card with them, just imagine how they will operate when they give out credit to people. Joke of a bank that does not have any value on real customers. I think the Bank of England has to look into this joke of a bank that behaves like this to its customers. Very frustrated with this customer service which made me write this bloody essay on how bad this bank is. Very very disappointed and frustrated with Northwest Bank. God save you from disaster and hope they learn the lesson. I have been told now that I have to wait for 60 days to get my money transferred to another account. There is no one to respond to my calls at Natwest. Reviewed on: 22nd February 2024

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